Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0912010 5 MacNell Balaji Adobe installation
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0911056 0.5 SEIU Healthcare Angela Waiting On User: Laptop Broken
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0602043 5 St. And Andrew W11 upgrade - manual update
Andrew 0714036 2 Lalu Andy 6 new PC setups
Andrew 0827087 3 Aero Metals Ryan 3+ switch rack installs
Andrew 0912024 0.5 Lalu Susie Slack update question
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0912036 0.5 Local 1 SEIU Francisco Guzman Windows upgrade help
Pete 0912051 1 SEIU Healthcare Myiesha Rush Printer
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0909003 1 SEIU Healthcare Shruthi Kannan Waiting on Eric:Laptop replacement request
JackWC
JackWC 0709060 10 727 Union Anabel Windows 11 Upgrades - Replace old PCs
JackWC 0711038 4 Thomas office Get INVENTORY list correct and WIN 11 upgrades
JackWC 0721028 15 Asher GD Law Valerie Windows 11 Upgrade - Schedule For SEPT
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0911038 4 Asher GD Law Alex Rosenthal CORL Remediations
JackWC 0911039 3 727 Union Jayna 727 New Website
JackWC 0911041 6 Spectrios Katrina E-Fax Solution
Balaji
Balaji 0718048 10 Local 73 office WIN 11 upgrades - waitining on client
Balaji 0718049 2 Local 1 SEIU office Win 11 upgrades
Sunny
Sunny 0825005 0.5 Iron Pension Fund Office Waiting on order: Symantec renewal on 10/22
Sunny 0828039 0.5 701 Funds office Waiting on order: Symantec renewal on 09/27
Sunny 0908010 0.5 SEIU Healthcare office Waiting on Todd: Veeam backup renewal
Sunny 0910004 0 Stranco Jen Nowak Waiting on MNJ: Question about billing ownership transfer request
Sunny 0910072 0 OMD Tiffany Powell Waiting on user:Access to OHC@OMD Email
Sunny 0912042 0.5 PDC 30 (Union ) Daniel Correa Waiting on user: Question about calendar access
Christin
Christin 0909001 2 St. And Wes WAITIN FOR WES - Holiday ordering site - new website
Christin 0910041 6 Teamsters 710 Health Welf JWC New Website Project: Teamsters 710 HWP
Jim
Jim 0910057 0 NABET 41 Jeff Freeman waiting on user: update payment method in Godaddy
Jim 0911053 0.5 JBOSH Marisel hernandez Waiting on User: Adobe Issiue
Jim 0912013 0.5 Konrady Kevin waiting on user: Laptop Issues
Jim 0912032 0 Local 1 SEIU Charlene Jones Waiting on user: 55930 EIP issue
Jim 0912054 1 HC Ben Fnd Veronica Foster Zelis Claims Process
Jim 0912055 0.5 SEIU Healthcare Raymond Lin Timeline for Leslie's Phone Number Port - 312-980-9071
Jim 0912056 0.5 SEIU Healthcare Milan Jackson Distribution List Clean Up
Jim 0912057 0.5 MacNell Marty Boyle computer slow
Jim 0912058 0.5 Iron Pension Fund John Gardiner ISSI on laptop
Jim 0912059 0.5 SEIU Healthcare Myiesha Rush Printers

Todays Onsite Tickets

Local 1 SEIU - JackWC 0912004
Local 25 SEIU - JackWC 0908066

Projects and Client Questions

Swap onsite with Nakesha: Setup new Meraki firewall MX 67 OMD - ei Balaji 0908038 2
Sharepoint Assistance for External Partners OMD - ei Balaji 0910070 0.5
Install new DC's 2022 Local 73 - ei Brian 0813023 2
CORL : Setup third party Penetration Test before 10/10 K+ Tech - mc Balaji 0912023 0.5
PARABOX rebuild in ASP.NET Pckg - mc Jay 0321038 192

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0321038 45 Pckg Jack PARABOX rebuild in ASP.NET
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes