Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0402040 0.5 PDC Benefit Funds Aimee Cisneros waiting on solcyber: Email delivery issue
JackWC
JackWC 1210009 1 701 Funds JackWC PC Hardware - Windows 11 Upgrade
JackWC 1213015 1 727 Union Don New Website - Changes
JackWC 0122054 10 Spectrios Mark Chalmers Hardware Inventory - PC Upgrade to Win 11
JackWC 0212062 0.5 Safe Harbor Jeannette Mendez Onedrive Onsite
JackWC 0213052 12 Meade Jeff Shared Drive Access through VB.net App
JackWC 0306009 3 727 Benefit Funds Bobby Review Backups and DR Plan
JackWC 0314040 0.5 SEIU Healthcare Martin Review Panda Doc Workflow
JackWC 0317021 0.5 Iron W union Brooke ON Site Printer Issue
Mac
Mac 1217048 4 K+ Tech jack Knowledge base - fix it memos for some cleints
Mac 0402065 0.5 HC Ben Fnd Iesha Hall Waiting On User: Untitled Message
Mac 0402066 0.5 SEIU Healthcare Dwan Montgomery Waiting On User: Login Issues
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Brian
Brian 1223038 1 K+ Tech Jack Review Anti-Virus Monitoring with MM Team
Ash
Ash 1227007 0.5 Cedar Way Vet Jackwc Veeam expiry on 12/31/2024
Ash 0312005 0.5 Iron Pension Fund Balaji SSL certificate renewal(April 7)
Ash 0318005 0.5 Showmens Andrew Waiting on quote:Veeam Renewal
Ash 0401008 0.5 Local 1 SEIU Eric Security transaction reports export
Ash 0402029 0.5 SEIU Healthcare Lakesha Adams Waiting on user:New laptop request
Ash 0402047 0.5 Local 25 SEIU Maria Pizarro New shared mailbox
Ash 0403004 0.5 HC Ben Fnd Ieshia Hall Paylocity login help
Christin
Christin 0320023 4 K+ Tech Jack Research on AI tools for build Dotnet Projects
Christin 0403002 0.5 St. And Dawn B&P Site - Issue in ordering limit
Christin 0403003 0.5 St. And Angela Monger ACB - Issue with AWO coupon in checkout
Andrew
Andrew 0327022 2 KTR Eric/John Upgrade WX PC's to W11
Sunny
Sunny 0331003 6 K+ Tech Balaji Upgrade Veeam to latest version for all clients
Sunny 0401032 1 Local 73 Bolaji Aregbesola 4/3 AM: Notice Mailbox full
Sunny 0403001 0.5 McNabola Don Shared drive access
Pete
Pete 0401005 2 Thomas JackWC Backup copy failed
Pete 0401006 0.5 Lalu Andrew Waiting for Quote: Bitdefender License expires in 30 days
Pete 0401007 2 Iron Pension Fund JackWC Backup copy failed
Pete 0401013 2 PDC Benefit Funds JackWC Synology Backup failed
Pete 0401033 0 SEIU Healthcare Justin Sommer Waiting on User Reply: Access to NH Divsion's Sharepoint
Pete 0401039 2 K+ Tech Balaji List of active Users doesn't have MFA for all clients
Pete 0401056 0 NABET 41 Jeff Freeman Waiting on approval: Multiple issues
Pete 0402008 2 Aero Metals Andrew Daily Backup Failed
Pete 0402030 2 ATU JackWC Daily Backup Failed
Pete 0402050 1 HC Ben Fnd Gloria Rangel Encrypted emails open issue

Todays Onsite Tickets

Asher GD Law - JackWC 0402054
HC Ben Fnd - Eric 0401060
HC Ben Fnd - McLean 0324063
Lalu - Andrew 0401049
Local 25 SEIU - Eric 0328033
Local 73 - McLean 0327032
SEIU Healthcare - Eric 0226022
Stagehands L2 - McLean 0331045

Projects and Client Questions

Firewall RMA Asher GD Law Balaji 0327005 7.75
QB upgrade - need to buy the software for all 3 entities PDC 30 (Union ) Balaji 0331016 0.5
Review MFA Enforcement K+ Tech - mc Balaji 0306007 0

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0117001 30 St. And Balaji / Ryan Migrate all sites to new host