Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0602007 1 HC Ben Fnd Office Waiting on approval: Bitdefender renewal in 90 days
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
JackWC
JackWC 0225015 1 ATU Balaji Firewall Replacement Project
JackWC 0403009 3 Meade Jefferson Save SharePoint Shared Excel to VB.Net
JackWC 0522034 3 ATU Jack/JWC Clean Up
JackWC 0527048 1 F&G Roofing Balaji Server drivers updates
JackWC 0527055 2 F&G Roofing Michelle / Diana setup USB drive windows server backup onsite
JackWC 0529032 8 Children First Fund Office New Client Documentation
JackWC 0529034 2 North Ave Animal Hospital Office New Client Documentation
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Balaji
Balaji 0505055 8 K+ Tech all email NOTIFICATIONS PLAN and enabled 1 client for O365 then rest
Balaji 0505063 8 K+ Tech Jack Update training for Pete on monitoring
Brian
Brian 0505057 2 K+ Tech all NOTIFICATIONS wireless system to MONITORING INBOX - bigger clients
Andrew
Andrew 0516025 1 Glycerin Traders Office WAITING ON USER: Booking PC is Offline
Andrew 0529033 2 MC Chamber Office New Client Documentation
Andrew 0602043 5 St. And Andrew W11 upgrade - manual update
Sunny
Sunny 0521004 0.5 727 Union Office Waiting on CC info: Microsoft payment was declined
Sunny 0522003 0.5 Local 25 SEIU Balaji Waiting on Jimmy: Symantec renewal
Sunny 0522009 0.5 SEIU Healthcare Eric Waiting on Eric: Cisco renewals
Sunny 0528042 0 OMD Brittany Cross Waiting on user: Branded URL link
Sunny 0530002 0.5 F of Park Gin Kilgore help with exporting "contacts" and Question about files restoration
Sunny 0602025 0.5 Long Beach Kayla Sheblosky Waiting on user: Outlook help
Sunny 0603001 1 Local 73 Matt New hire setup and PC
Sunny 0603002 0.5 Long Beach Scott Popp Waiting on user: Email Password reset
Sunny 0603003 0.5 Local 1 SEIU Malgorzata Czechyra Waiting on user: 51793: Help with EIP
Sunny 0603004 0.5 SEIU Healthcare Milagros Quiroga Need help approving on sharepoint
Sunny 0603006 0.5 701 Funds Chris Waiting on user: Help with printer
Sunny 0603008 LIGHTSHOT
Mac
Mac 0528040 8 K+ Tech Jack / Aime 5 unions - Knwoledge Base MEMOs
Mac 0530039 0.5 OMD Jay Grady Waiting On PC Arrival: 10 Laptop Setup Onsite Schedule
Mac 0602046 0.5 HC Ben Fnd Ieshia Hall Waiting On Approval Adobe Pro: File access help
Ash
Ash 0528062 2 MacNell Marty Boyle Phishing test first week of June. Informed client
Christin
Christin 0530008 4 K+ Tech Jackie An AI agent for sales Leads
Pete
Pete 0602003 0.5 Angelos office USB backup issue
Pete 0602050 0.5 Local 1 SEIU Kelley Green Waiting on user: 51783: Office activation
Pete 0602051 0.5 Local 1 SEIU Payton Smith Email address update
Pete 0603010 2 Thomas JackWC Rotational Backup failed

Todays Onsite Tickets

Lalu - Andrew 0602040
Local 25 SEIU - Eric 0529062
SEIU Healthcare - McLean 0529026
St. And - Andrew 0603009

Projects and Client Questions

Deltek Ajera OnPremise to Cloud Thomas Brian 0521019 1.5
Practice Piece Data Save K+ Tech - mc Brian 0520022 2

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0519018 10 K+ Tech Jack AI search integrated with our internal client information and databases