Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 1022021 0.5 F of Park Kevin Winters 10/28: Scanning Issue
Nate 1027011 0.5 HC Ben Fnd Gracie Red Waiting on user: Unable to open documents
Nate 1027012 0.5 HC Ben Fnd Stephanie Saintyl Waiting on user: Document permissions issue
Nate 1027059 0.5 Local 73 Ricky Baldwin Waiting on user: Printer and zoom help
Nate 1027062 0.5 SEIU Healthcare Nabretta Hardin WIFI issue
Nate 1027063 0.5 Aero Metals Ryan Hart remove Domain users for z:/Users folder
Nate 1027065 0.5 Lalu Brian Tonino 10/28: Install LightRoom Classic
Nate 1027066 0.5 Safe Harbor Jeannette Mendez Waiting on user: help with scanning big files
Nate 1027067 0.5 Local 73 Matt Hoffman DL updates
Nate 1027072 0.5 OMD Jessica Walker 10/28 2 Pm: External Recording Access
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 1027073 0.5 HC Ben Fnd Cynthia Seabron Slow Computer
UnAssigned 1027075 0.5 Lalu Susie (Kelly) Mac book printing
UnAssigned 1027076 0.5 HC Ben Fnd Gracie Red Can't print
UnAssigned 1027078 0.5 SEIU Healthcare Daniel Barraza FTP Access
UnAssigned 1027081 0.5 CoSourcing Partners Brandi Henning Windows 11 Upgrade
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 1009034 1 Local 25 SEIU David Bratek Mailbox cleanup
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0919045 0.5 701 Funds Office O365 Teams and Exchange Online Renewals - Auto renewal 10/26
Pete 0925040 0.5 SEIU Healthcare office Find out ILo Ip for HCweb19
Pete 0929013 2 ATU Office Waiting on approval: Adobe Pro Renewal 0n 11/10
Pete 1007066 2 Stagehands L2 Office iLO Drive Warnings
Pete 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
Pete 1016084 0.25 St. And Office Veeam Time Shift Warning
Pete 1021051 0.25 McNabola Office Waiting on Eric Reply: Update VMHOST1-20 iLO Info
Pete 1021060 0.25 Gateway Office Waiting on JWC reply: Update iDRAC Info
Pete 1023005 2 Durand Joe Bitdefender clean up - add all about 160 Pcs to show on the console
Pete 1023050 0.25 Durand Office Veeam Time Shift Error
Pete 1023052 0.25 Innovative Office Parabox Files Backup Warning
Pete 1027014 0.5 Auto 701 Union Office Windows backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 1024028 2 Showmens Jonn Schroeder Autodesk Update
Ash 1027026 0.5 Stranco Jen Nowak Question about email
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0911039 3 727 Union Jayna 727 New Website
JackWC 1006044 3 Asher GD Law Valerie Windows 11 Upgrade
Sunny
Sunny 0926011 0.5 K+ Tech office ILo shows storage degraded but no drives under storage
Sunny 1001010 0.5 Cedar Way Vet Office Veeam expire on 12/31
Sunny 1009008 0.5 Local 25 SEIU office Repository storage warning
Sunny 1024033 0.5 Local 25 SEIU Delia Garcia Waiting On User: VPN Access
Sunny 1027005 0.5 SEIU Healthcare Damaris Gonzalez Waiting on user: Error downloading docs to PC
Sunny 1027009 0.5 HC Ben Fnd Elizabeth Ambriz Waiting on user: PC connecting issue to domain
Sunny 1027047 0.5 Local 1 SEIU Eric Garcia Martinez Waiting on user: Help with I Drive access
Andrew
Andrew 1002038 1 Harbor-Marina Office HGCORE Port 15 CRC align errors
Andrew 1003049 0.25 Innovative Office Reconnect iLO
Andrew 1003056 0.5 Innovative Office Synology MFA Reset
Andrew 1007053 1 Stranco Office iLO Drive Warnings since 8/29/2025
Andrew 1022071 0.5 Lalu Andy Sperling WAITING ON ANDY: Proofpoint Login Help
Jim
Jim 1022066 0.5 Innovative Carrie Miller waiting on user: Chris Account locked, used new password too
Jim 1023036 0.5 SEIU Healthcare Caprice Nevils Laptop charging issue
Jim 1023082 0.5 HC Ben Fnd Crystal Adams waiting on user: Printer setup
Jim 1027049 1 Harbor-Marina INGA JOKNYTĖ waiting on user: Door lock programmer access issue
Jim 1027055 0.5 JBOSH Thomas Angell Onedrive and win 11 upgrade for home pc
Jim 1027057 0.5 SEIU Healthcare Shirley Caston Setup password for new computer
Jim 1027077 0.5 Mech Trng Jerry Eckert Not receiving internal emails
Jim 1027079 0.5 OMD Jessica Teams Video Recording Meeting
Jim 1027080 0.5 CoSourcing Partners Scott Upp waiting on user: Read AI

Todays Onsite Tickets

HC Ben Fnd - Mac 1017019
HC Ben Fnd - Mac 1020037
HC Ben Fnd - Mac 1022067

Projects and Client Questions

Attached email: Meraki Fan Failure PDC 30 (Union ) - bn Balaji 1013045 5.25
Decomission Azure - deploy RMM - Setup Sentinel and transfer Swag - bn Balaji 1008072 8
Setup Catalyst center for Cisco switches Durand - bn Brian 1023006 0
Uptime Update K+ Tech - mc Brian 1024013 0
PARABOX rebuild in ASP.NET Pckg - mc Jay 0321038 267

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0321038 40 Issue is fixed Pckg Jack PARABOX rebuild in ASP.NET
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes