Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Eric
Eric 0717067 10 SEIU Healthcare Elaine Janus Deploy windows Defender
UnAssigned
UnAssigned 0910029 1 SEIU Healthcare Elaine Janus Do we have any headsets available for use in a cubicle?
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 1120004 0.5 727 Union Anabel waiting on user: Office activation + new PC seetup
Nate 1120059 0.5 Showmens Kristian Neumann help with an email feature
Sunny
Sunny 0913011 0.5 NIEF Andrew waiting on Andrew: NIEF ILO creds not working
Sunny 1113020 1 HC Ben Fnd Elnalyn Costa Waiting on quote: Symantec renewal
Sunny 1118044 0.5 Stranco Andrew Waiting on quote: Meraki renewal in 90days
Ash
Ash 0918030 0.5 J Shoffner Andrew waiting on Andrew: ILO not found
Ash 1111017 2 _Helpdesk Balaji Remove old computers from Atera
Ash 1111029 0.5 Asher GD Law Balaji AGd-APP server offline
Ash 1112057 2 Konrady Leah Update the network diagram on file and attach to client activity page
Ash 1115013 0.5 St. And Ryan J. Skonieczny Waiting on approval:EXPIRED HPE SUPPORT SERVICES (Action Required)
Ash 1115044 0.5 JBOSH Theresa Bonamici Waiting on user: missing from Time Entry screen calender display
Ash 1118007 0.5 Spectrios Jackwc Rotational back up failed - disk not detected
Ash 1120005 0.5 PDC 30 (Union ) Jackwc Waiting on support:Veeam O365 license issue
Ash 1120006 0.5 Showmens Andrew rotational backup stuck at 84 %
Ash 1120020 0.5 SEIU Healthcare Nakia Hardy Waiting on user:Laptop login help
Christin
Christin 1009018 1 K+ Tech Jack Examine on the SEIUHC Sharepoint site
Christin 1028030 4 Showmens Scott WAITING FOR JACK APPROVAL - JB Pick Ticket - Excel & Report
Christin 1118034 1 K+ Tech Jack Tickets App - Update data on Apps Domain. Hosting & SSL Renewal Info Page
Christin 1120039 2 St. And Dawn Site notes to all site home pages
JackWC
JackWC 1025013 1 727 Union Anabel Ornelas Power cord replacement
Andrew
Andrew 1028026 0.5 Stranco Andrew SCHEDULE REPLACEMENT HD: AWS backup & rotational failed
Andrew 1115020 100 KTR John/Marcelo WAITING ON PURCHASING : W11 upgrade project
Andrew 1120015 1 Lalu Adam WAITING ON KEEMOTION: Basketball cameras DC'ing repeatedly
Andrew 1120017 1 Lalu Andrew/Aaron WAITING ON SCHEDULING: Wiring of new AP's
Mac
Mac 1119032 0.5 McNabola Eileen McNabola Waiting On User: Help printing from IPHONE
Mac 1119055 0.5 Aero Metals Shelley Manns Waiting On User: Email setup on Phone
Mac 1120051 0.5 727 Union Anabel 5:00 PM :Email access disable

Todays Onsite Tickets

Iron W union - JackWC 1119040

Projects and Client Questions

Transition Azure Resources from Ntiva Asher GD Law Balaji 1014025 5.25
Before Dec 13th : Risk Analysis update and report back to Aaron PDC Benefit Funds Balaji 1112052 0
Re-Create all User Profiles F&G Roofing JackWC 1106054 7
Assistance to complete insurance form Mech Trng JackWC 1118013 0
Internal/External IP Estimation for vulnerability scanning quote Orloff - bn Balaji 1120053 0
Make sharepoint site work as network drives McNabola - ei Eric 1022034 1.5

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0906016 50 K+ Tech jack PARABOX rebuild in dot net