Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0401043 0.5 HC Ben Fnd Eric Inventory
Nate 0402040 0.5 PDC Benefit Funds Aimee Cisneros waiting on solcyber: Email delivery issue
JackWC
JackWC 1210009 1 701 Funds JackWC PC Hardware - Windows 11 Upgrade
JackWC 1213015 1 727 Union Don New Website - Changes
JackWC 0122054 10 Spectrios Mark Chalmers Hardware Inventory - PC Upgrade to Win 11
JackWC 0212062 0.5 Safe Harbor Jeannette Mendez Onedrive Onsite
JackWC 0213052 12 Meade Jeff Shared Drive Access through VB.net App
JackWC 0306009 3 727 Benefit Funds Bobby Review Backups and DR Plan
JackWC 0314040 0.5 SEIU Healthcare Martin Review Panda Doc Workflow
JackWC 0317021 0.5 Iron W union Brooke ON Site Printer Issue
Mac
Mac 1217048 4 K+ Tech jack Knowledge base - fix it memos for some cleints
Mac 0402065 Untitled Message
Mac 0402066 5/9
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Brian
Brian 1223038 1 K+ Tech Jack Review Anti-Virus Monitoring with MM Team
Ash
Ash 1227007 0.5 Cedar Way Vet Jackwc Veeam expiry on 12/31/2024
Ash 0312005 0.5 Iron Pension Fund Balaji SSL certificate renewal(April 7)
Ash 0318005 0.5 Showmens Andrew Waiting on quote:Veeam Renewal
Ash 0401008 0.5 Local 1 SEIU Eric Security transaction reports export
Ash 0402029 0.5 SEIU Healthcare Lakesha Adams Waiting on user:New laptop request
Christin
Christin 0320023 4 K+ Tech Jack Research on AI tools for build Dotnet Projects
Andrew
Andrew 0327022 2 KTR Eric/John Upgrade WX PC's to W11
Sunny
Sunny 0331003 6 K+ Tech Balaji Upgrade Veeam to latest version for all clients
Sunny 0401032 1 Local 73 Bolaji Aregbesola 4/3 AM: Notice Mailbox full
Pete
Pete 0401005 2 Thomas JackWC Backup copy failed
Pete 0401006 0.5 Lalu Andrew Waiting for Quote: Bitdefender License expires in 30 days
Pete 0401007 2 Iron Pension Fund JackWC Backup copy failed
Pete 0401013 2 PDC Benefit Funds JackWC Synology Backup failed
Pete 0401033 0 SEIU Healthcare Justin Sommer Waiting on User Reply: Access to NH Divsion's Sharepoint
Pete 0401039 2 K+ Tech Balaji List of active Users doesn't have MFA for all clients
Pete 0401056 0 NABET 41 Jeff Freeman Waiting on approval: Multiple issues
Pete 0402008 2 Aero Metals Andrew Daily Backup Failed
Pete 0402030 2 ATU JackWC Daily Backup Failed
Pete 0402047 0.5 Local 25 SEIU Maria Pizarro New shared mailbox
Pete 0402050 1 HC Ben Fnd Gloria Rangel Encrypted emails open issue

Todays Onsite Tickets

Aero Metals - Andrew 0226018
Aero Metals - Andrew 0402013
Aero Metals - Andrew 0402014
Aero Metals - Andrew 0402015
Aero Metals - Andrew 0402016

Projects and Client Questions

Firewall RMA Asher GD Law Balaji 0327005 7.75
QB upgrade - need to buy the software for all 3 entities PDC 30 (Union ) Balaji 0331016 0.5
Review MFA Enforcement K+ Tech - mc Balaji 0306007 0

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0117001 30 St. And Balaji / Ryan Migrate all sites to new host