Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 1205050 4 PDC 30 (Union ) Ryan Waiting: Setup 2 new Laptops
Nate 1209022 0.5 Heat & Frost L17 Cassie Encrypted email help
Nate 1211059 3 SEIU Healthcare Eric 2 new laptop setups
Nate 1212010 0.5 Thomas Greg ivanauski Waiting on user: Geopak Word Processor Issue
Nate 1212012 0.5 Showmens Jody Strope Install 2014 Quickbooks
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 1201023 0.5 PDC 30 (Union ) Office Waiting on Quote: Symantec renewal on 01/29
Pete 1205036 0.5 Local 1 SEIU Office Waiting on EGM reply: Zoom License renewal on 12/13
Pete 1208003 0.5 Heat & Frost L17 office Azure AD sync issue
Pete 1209007 0.5 OMD Office Waiting on Renewal quote from MNJ :Bitdefender License expires in 30 days
Pete 1211001 0.5 Cedar Way Vet Office Check Domain renewal set to autorenew
Pete 1211008 0.5 Local 25 SEIU Office Daily backup failed
Pete 1211044 0.25 MacNell Office Entra ID Sync Error
Pete 1212001 0.5 Spectrios Office Entra ID Sync Error
Pete 1212004 0.5 HC Ben Fnd Office Datastore space issue
Pete 1212006 0.5 Konrady Office Alphacam Software Renewal on 12/31
Pete 1212014 0.5 J Shoffner Office Synology link down
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 1209002 2 St. And Balaji Rescheduled for Jan with FB support: waiting on date with Ryan:Fishbowl update
Ash 1212005 0.5 Local 73 Ly Nguyen Shared drive access and Name update
Ash 1212013 0.5 St. And Russell Hefner QuickBooks issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1113044 4 727 Union Nick Nick LP sent back to Lenovo
JackWC 1120002 0.5 Thomas office Synology storage is degraded
JackWC 1202023 12 Meade Jeff - Dan Kane County Workflow and List View Web part
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
Andrew
Andrew 0917029 1 Aero Metals Ryan Enterprise Auth WiFi
Andrew 0921004 4 NIEF Jack Upgrade server - current server 2012
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 1212016 1 Konrady Megan External user not able to access Sharepoint folder.
Andrew 1212017 0.5 Harbor-Marina ALISON VON EHR New voicemail from A.Von Ehr
Jim
Jim 1209043 0.5 HC Ben Fnd Vicki Garcia waiting: Adobe Issue (Leave open til Friday)
Jim 1210018 0.5 Local 1 SEIU Rocio Soto waiting on user: 58741: help with Teams issue
Jim 1210050 0.5 Local 73 Martha Gallegos waiting on user: Zoom password
Jim 1211018 0.5 HC Ben Fnd Dawn Ackerman waiting on user: No Volume
Jim 1211025 1 Swag Rebecca waiting on user: new laptop set up and data transferred
Jim 1211060 1 Safe Harbor Ed Reagan Adobe Licensing Issues
Jim 1211063 0.5 Spectrios Christin Retzke Email setup on phone
Jim 1211066 0.5 SEIU Healthcare Makeba Butler Issue with work cell phone
Sunny
Sunny 1210024 0.5 SEIU Healthcare Brendan Power Question about Keeper login
Sunny 1210026 0.5 Thomas Vince Waiting on user: Microsoft Project Professional purchase
Sunny 1211035 0.5 Local 1 SEIU Justus Ruggiero-Boun Waiting on user: Install Security Patch
Sunny 1211036 0.5 SEIU Healthcare Destiny Zapata Waiting on User: Computer slowness issue
Sunny 1211037 0.5 Lalu Susie Eguizabal Waiting on User: Help with Kitchen Printer
Sunny 1212011 0.5 Applegate Blake Undeliverable emails
Balaji
Balaji 1212015 2.5 Showmens Kristian Rename PC's + check office licenses

Todays Onsite Tickets

701 Funds - Mac 1211058

Projects and Client Questions

Veeam expire on 12/31 Cedar Way Vet Brian 1001010 2.25
AWS payment issue Heat & Frost L17 Brian 1208018 0
Cisco FirePOWER support renewal Iron Pension Fund Brian 1113027 1.5
Check NS renewal date and renew if needed Iron Pension Fund Brian 1208017 0
Waiting response from Meraki support : Meraki Fan Failure PDC 30 (Union ) - bn Balaji 1013045 12.5
Keeper Deployment Orloff - bn Brian 1209048 6.5
Add Bitdefender Licenses OMD - ei Eric 1016077 1
12/5 - Decommission S3 Storage SEIU Healthcare - ei Eric 1027037 0
12-5 2:30PM Meeting Five9 SmartFile fix Setup for Recordings SEIU Healthcare - ei Eric 1119068 1.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 8 K+ Tech Balaji Helpdesk Emails - Automation with AI Agents