Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0331061 0.5 701 Funds kristine bendy waiting on user: Remove Old printers and drives
Nate 0401043 0.5 HC Ben Fnd Eric Inventory
Nate 0401044 0 Clover Bonnie Sullivan-Garc 4/2 9 AM: Excel and outlook error messages
Nate 0401050 0.5 SEIU Healthcare Milan Jackson waiting on user: recommendation for a Portable Projector
JackWC
JackWC 1210009 1 701 Funds JackWC PC Hardware - Windows 11 Upgrade
JackWC 1213015 1 727 Union Don New Website - Changes
JackWC 0122054 10 Spectrios Mark Chalmers Hardware Inventory - PC Upgrade to Win 11
JackWC 0212062 0.5 Safe Harbor Jeannette Mendez Onedrive Onsite
JackWC 0213052 12 Meade Jeff Shared Drive Access through VB.net App
JackWC 0214039 1 SEIU Healthcare Karyl Braun IT Invoice approval in sharepoint came through 39 times
JackWC 0306009 3 727 Benefit Funds Bobby Review Backups and DR Plan
JackWC 0314040 0.5 SEIU Healthcare Martin W9 workflow and sharepoint storage location
JackWC 0317021 0.5 Iron W union Brooke ON Site Printer Issue
Mac
Mac 1217048 4 K+ Tech jack Knowledge base - fix it memos for some cleints
Mac 0401048 0.5 SEIU Healthcare Marisol Guerrero Call back request
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0328057 0.5 JBOSH Theresa Bonamici Trouble printing from PitneyShip
Brian
Brian 1223038 1 K+ Tech Jack Review Anti-Virus Monitoring with MM Team
Ash
Ash 1227007 0.5 Cedar Way Vet Jackwc Veeam expiry on 12/31/2024
Ash 0312005 0.5 Iron Pension Fund Balaji SSL certificate renewal(April 7)
Ash 0318005 0.5 Showmens Andrew Waiting on quote:Veeam Renewal
Ash 0401008 0.5 Local 1 SEIU Eric Security transaction reports export
Ash 0401011 0.5 Applegate Balaji SAML cerificate renewal
Ash 0401024 1 McNabola Tracey Battistoni 4/2 AM :HEIC viewer installation
Christin
Christin 0320023 4 K+ Tech Jack Research on AI tools for build Dotnet Projects
Sunny
Sunny 0325013 0.5 PDC North Central (Traini Stephen Lefaver 4/2: Uninstall onedrive
Sunny 0331003 6 K+ Tech Balaji Upgrade Veeam to latest version for all clients
Sunny 0401025 0.5 OMD Ben Scherr Waiting on user: Microsoft Lopp access
Sunny 0401032 1 Local 73 Bolaji Aregbesola 4/1 AM: Notice Mailbox full
Andrew
Andrew 0327022 2 KTR Eric/John Upgrade WX PC's to W11
Pete
Pete 0401005 2 Thomas JackWC Backup copy failed
Pete 0401006 0.5 Lalu Andrew Waiting for Quote: Bitdefender License expires in 30 days
Pete 0401007 2 Iron Pension Fund JackWC Backup copy failed
Pete 0401013 2 PDC Benefit Funds JackWC Synology Backup failed
Pete 0401033 0 SEIU Healthcare Justin Sommer Waiting on User reply: Access to NH Divsion's Sharepoint
Pete 0401039 2 K+ Tech Balaji List of active Users doesn't have MFA for all clients
Pete 0401047 0.5 Local 1 SEIU Yiran Zhang Waiting for SOS: 48952: office activation
Pete 0401056 2 NABET 41 Jeff Freeman Waiting on SOS Code: Multiple Issue

Todays Onsite Tickets

Aero Metals - Andrew 0226018
HC Ben Fnd - McLean 0319040
HC Ben Fnd - McLean 0324063
HC Ben Fnd - McLean 0328004
HC Ben Fnd - McLean 0401060
Local 1 SEIU - McLean 0326036
SEIU Healthcare - McLean 0326057
SEIU Healthcare - McLean 0401053

Projects and Client Questions

Emails get encrypted without her choosing so - Need troubleshooting 701 Funds Balaji 0331068 0.5
Firewall RMA Asher GD Law Balaji 0327005 7.25
QB upgrade - need to buy the software for all 3 entities PDC 30 (Union ) Balaji 0331016 0.5
Review MFA Enforcement K+ Tech - mc Balaji 0306007 0

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0117001 30 St. And Balaji / Ryan Migrate all sites to new host