Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0202063 0.5 OMD Nekesha Burton Waiting on users: Datto software installation
Nate 0204001 0 Local 1 SEIU Camilo Villa Waiting on user: 60356: Help with Y drive access
Nate 0209056 0.5 HC Ben Fnd Gracie Red Waiting on user: pdf's won't open from Basys
Nate 0210031 1 Local 25 SEIU Eric Phishing Test
Nate 0210056 0.5 J Shoffner Kayla QuickBooks issue
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0206017 0.5 Auto 701 Union Richard Brown Need Help with the 701 Program
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0206011 0.5 Applegate Sarah Langston WAITING ON SHIPPING: Monitor connectivity help
Andrew 0206024 0.5 J Shoffner Kayla Brown WAITING FOR RESPONSE: Shared file access
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0205009 0.5 Thomas Office 2/10 - O365 backup failed to synology
Pete 0209012 0.5 Stagehands L2 Office Bitdefender license renewal in 90 days
Pete 0209013 0.5 ATU Office Bitdefender license renewal in 90 days
Pete 0210005 0.5 701 Funds Office Daily backup failed
Pete 0210006 0.5 Orloff Office Backup Failed
Pete 0210051 0.5 Showmens Shipping C UPS software issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0210045 0.5 727 Union Elizabeth Lerum ONE NOTE issue
Mac 0210054 0.5 SEIU Healthcare Robbin Slaughter Excel Issue
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0210028 0.5 SEIU Healthcare Renata LaPrade user replied: Shared Drive access
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
Jim
Jim 0123046 0 Long Beach Mark J. Swistek 2/10: DNS update
Jim 0205046 2 Showmens Art P21/Worldship configuration call with vendor
Jim 0210052 0.5 McNabola David C. McCracken waiting on vendor: Not getting voicemails from 8x8
Sunny
Sunny 0209016 0.5 K+ Tech Office AD sync issue
Sunny 0210007 0.5 MacNell Office Veeam backup application issue
Brian
Brian 0209063 0.5 HC Ben Fnd Jennifer Mack error when accessing Renewals and Vendors sheet at K-Plus
Brian 0210046 0.5 MacNell Kevin P. Kueber Payroll 1099/W-2 software access

Todays Onsite Tickets

ATU - JackWC 0122008
SEIU Healthcare - Mac 0204048
SEIU Healthcare - Mac 0204069
SEIU Healthcare - Mac 0206034
SEIU Healthcare - Mac 0209026

Projects and Client Questions

Setup ATT internet and new hosted phone system Marquiss Electric Balaji 0210055 0
Rename PC's + check office licenses Showmens Balaji 1212015 4.5
WAITING on John - Issue with cisco vpn connection Iron Pension Fund Brian 0209002 1
REVIEW all clients for necessary "updates" Monitoring Team Brian 1212029 33.5
WAITING on Matthew - Magellan Atera Patch Report Question Holleb - bn Brian 0210042 0
Reset Email Portal MFA Local 25 SEIU - ei Brian 0210026 0
Cisco renewals SEIU Healthcare - ei Brian 0202006 0.5
FBFF calendar SEIU Healthcare - ei Eric 0209061 0
TLF website (S25 secure) - New web design Local 25 SEIU - ei Jay 0108029 4

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0108029 2 Local 25 SEIU Ellen Miller TLF website (S25 secure) - New web design
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes