Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0217020 2 SEIU Healthcare Mac 2 Laptop Setups
Nate 0218039 0.5 HC Ben Fnd Gloria Rangel Waiting on user: Low disk space issue
Nate 0218049 0.5 Stranco Sean Murphy 2/19 9 AM Issues with Graphic Drive
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0218069 0.5 SEIU Healthcare Tisha Fields temp user password resets
UnAssigned 0218070 0.5 PDC North Central (Traini Veronica Perez Canon printer driver update
UnAssigned 0218071 0.5 Konrady Kevin Cochran connect laptop to printer
UnAssigned 0218072 0.5 Local 25 SEIU Laura training & legal fund email
UnAssigned 0218073 0.5 Local 1 SEIU Vianey Carrillo can't login to vdi
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0212020 0.5 MC Chamber Kurt Gillins Waiting on approval:New PC request
Andrew 0218026 1 KTR Eric Review secure boot config + inventory
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0213039 0.5 Innovative Carrie Miller Waiting on quote: Cisco Renewal on 4/21
Pete 0216007 0.5 Lalu Office Daily backup failed
Pete 0216030 0.5 Iron W union Office Synology Hyper backup issue
Pete 0218012 0 701 Funds Office Backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0122008 1 ATU Office 2 HDDs failed on server
Jim
Jim 0205046 2 Showmens Art P21/Worldship configuration call with vendor
Jim 0217046 1 SEIU Healthcare Karyl (dave) waiting on user: Access to Sharepoint for GR Contractor
Jim 0218005 0.5 Asher GD Law Valerie Flores waiting on user: Help to share F drive for everyone
Jim 0218066 0.5 Stranco Reed Ellis waiting on user: Internet issues
Sunny
Sunny 0218036 0.5 SEIU Healthcare Tisha Request for laptop chargers

Todays Onsite Tickets

Local 1 SEIU - Mac 0217031
SEIU Healthcare - Eric 0212027

Projects and Client Questions

Setup ATT internet and new hosted phone system Marquiss Electric Balaji 0210055 3.5
Eugene wants to find out to change the account of ATT from Reachout IT McGuire Law Balaji 0212019 2.5
Install parabox on Windows 11 PC Pckg Balaji 0217023 2.5
Rename PC's + check office licenses Showmens Balaji 1212015 8.25
Create Initial Documentation & MM Entry Pages Heat & Frost Local 17 Uni Brian 0205023 1
Thomas Veeam Update Monitoring Team Brian 1212029 52
Veeam Renewal St. And Brian 0217049 0
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 97

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0218045 0.25 727 Benefit Funds Zach Frankenbach Website - HIPAA Notice of Privacy Practices
Jay 0218046 0.25 701 Funds Jenny Website; HIPAA Privacy Notice
Jay 0218047 0.25 Stagehands L2 Lisa Hoppe Website - Update Meeting Date
Jay 0218048 0.25 Local 25 SEIU Michelle Raimondi Website home page change
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents