Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0217020 2 SEIU Healthcare Mac Waiting: 2 Laptop Setups
Nate 0220044 0.5 727 Benefit Funds Anabel Waiting on user: Printer issue and new printer request
Nate 0223015 0.5 OMD Nekesha Waiting on user: Opening Shared Advancement Folder Issue
Nate 0223063 0.5 SEIU Healthcare Jasmine Guerrero Zoom
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0223023 0.5 HC Ben Fnd Dorothy Pantoja waiting: Unable to edit shared links
UnAssigned 0223060 0.5 SEIU Healthcare Martin Shalloo New computer request
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0218026 1 KTR Eric Review secure boot config + inventory
Andrew 0219042 0 Applegate Blake E. Applegate WAITING ON SHIPPING: Help to replace APC battery back up
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0219003 0.5 Showmens Office 2/24AM: Backup Failed
Pete 0223003 0.5 Angelos Office Backup failed
Pete 0223004 0.5 SEIU Healthcare Office Backup failed
Pete 0223032 0.5 F&G Roofing Office Active and Office 365 backup issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0211008 0 Heat & Frost L17 Mary McMullin Help with shared drive
Mac 0223046 0 Heat & Frost L17 Mary McMullin Waiting On User: FTP site and website access
Mac 0223062 0.5 SEIU Healthcare Wilma Five9 Issues
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0219001 0.5 SEIU Healthcare Office Waiting on user:Antivirus installation
Ash 0223043 0.5 Showmens Leah Townsend Waiting on user:Printer Issues
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0910041 3 Teamsters 710 Health Welf JWC New Website Project: Teamsters 710 HWP
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0122008 1 ATU Office 2 HDDs failed on server
JackWC 0212019 0.5 McGuire Law Office Eugene wants to find out to change the account of ATT from Reachout IT
Jim
Jim 0219033 1.5 Thomas jim yuratovac CADD workstation setup
Jim 0223026 0.5 HC Ben Fnd Eugenia Horn waiting on user: Audio Issues on Teams
Jim 0223037 0.5 OMD Kathryn Hill waiting on user: Help to setup MFA app for salesforce on New phone
Jim 0223044 0.5 McNabola Tracey Battistoni OneDrive file restore
Sunny
Sunny 0219041 0 727 Union Anabel Ornelas Waiting on MNJ: Adobe License Review
Sunny 0219053 0.5 St. And Rhonda Kowalski Waiting on user: Question about email sending

Todays Onsite Tickets

HC Ben Fnd - Eric 0219054
Local 1 SEIU - Mac 0223028
Local 25 SEIU - Mac 0219045
Local 25 SEIU - Mac 0223011
Local 25 SEIU - Mac 0223013
Local 73 - Eric 0223029
Local 73 - Eric 0223038
Local 73 - Eric 0223040
SEIU Healthcare - Eric 0212027
SEIU Healthcare - Eric 0218030

Projects and Client Questions

Windows Backup failed on Rocket server Auto 701 Union Brian 0219032 0.5
Daily backup failed Lalu Brian 0216007 0.75
Update documents and entry page Refax Brian 0220039 0
New Server Migration - replacing esxi host w 4 virtual servers HC Ben Fnd - ei Brian 0211021 8
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 97

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents