Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0220044 0.5 727 Benefit Funds Anabel Waiting on user: Printer issue and new printer request
Nate 0226027 0.5 SEIU Healthcare Jackie Carson Waiting on user: Calendar help
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0226047 0.5 Local 25 SEIU Karen Farias Scan help
UnAssigned 0226054 0.5 Lalu Sandy Allshouse scanner issue on main office copier
UnAssigned 0226059 0.5 SEIU Healthcare Caprice Nevils Email delivery issue
UnAssigned 0226060 0.5 Spectrios Sylvia Donnelly printer issue
UnAssigned 0226061 0.5 OMD Nekesha Burton Verify Guest accounts
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0218026 1 KTR Eric Review secure boot config + inventory
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0223003 0.5 Angelos Office Backup failed
Pete 0225006 0.5 Showmens Office Backup failed
Pete 0225009 0.5 Lalu Office 2/27 - External backup failed
Pete 0226007 0.5 SEIU Healthcare Office HCDB failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0224021 0.5 Local 73 Office Missing read request
Mac 0226055 0.5 SEIU Healthcare Gwen Vaughn Delayed up emails
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0219041 0 727 Union Anabel Ornelas Waiting on MNJ: Adobe License Review
Ash 0225025 0.5 Local 1 SEIU Rosa Estrada Waiting on user: Key card access issue for Lourdes
Ash 0226031 0.5 SEIU Healthcare Anne K. Igoe Waiting on user:PC issues
Ash 0226036 0 Local 1 SEIU Matthew Teaman user reopened: 61317: Word issue
Ash 0226044 0 701 Funds Janina Perez user reopened: Adobe Issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0212019 0.5 McGuire Law Office Eugene wants to find out to change the account of ATT from Reachout IT
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI - Call Friday 2/27 at 8am
Jim
Jim 0225028 0.5 PDC 30 (Union ) Beth Ernest waiting on vendor: Phish Arm issue
Jim 0225060 0.5 McNabola Tracey Battistoni Waiting on user: Adobe
Jim 0226038 0.5 SEIU Healthcare Zach Lutz Speaker Issue

Todays Onsite Tickets

Local 73 - Mac 0223029
SEIU Healthcare - Eric 0212027
SEIU Healthcare - Eric 0223060
SEIU Healthcare - Eric 0226032

Projects and Client Questions

New Server Migration - replacing esxi host w 4 virtual servers HC Ben Fnd - ei Brian 0211021 12
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 97

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0225072 0.25 Holleb - Lincoln Ken Liss TONIGHT - Lincoln - Web Sales App Changes
Jay 0226025 0.5 Teamsters 710 Health Welf Sam Pilger Web site Changes
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents