Onsite     Remote
Todays Tickets - Andrew, Ash, Jim, Nate, Sunny
Tech Ticket # Time Company Name Description
UnAssigned
0528040 2 Local 73 Eric 2 Laptop Setups
0528043 5 Heat & Frost Local 17 Uni Jim Setup New Trustee LP
0529027 0.5 Local 25 SEIU Jessica Lucero help setup 2nd monitor
Ash
0526032 0.5 Local 73 Tischon Taylor Windows 11 upgrade
0528009 0.5 Thomas Angelica gal New Employee Laptop Set-Up
0529025 0.5 Showmens Brian Lau Not Receiving Gmail Emails with attachments
0526011 0.5 Local 1 SEIU Elena Price Waiting on approval:64376:DNS records update
Eric
0529018 0.5 SEIU Healthcare Alejandra Delgadillo Support needed at meeting
Jim
0529019 0.5 Auto 701 Union Scott Kindred scanner help
0526059 0.5 Hale Kelly Olivier waiting on user: Assistance with new modem
0526063 0.5 SEIU Healthcare Fatmata waiting on user: Laptop Issues
0527029 0.5 Pavich / Fogel Philip A. Butta waiting for user: OneDrive Issues
0528038 0.5 Local 1 SEIU Carlos Perez waiting on user: Password reset
Mac
0529022 5 Local 1 SEIU Eric 5 Laptop Setups
Nate
0526033 0.5 PDC 30 (Union ) Richard shuga 12Pm: Adobe Pro install request
0529013 1 MC Chamber Kurt Gillins New Employee
0529024 0.5 SEIU Healthcare Karyl Braun New Network User with 365 License for HR
0528051 0.5 Local 1 SEIU Luisangel Rodriguez Waiting on user: 64576: EIP Password Reset
0529007 0.5 SEIU Healthcare Myra Glassman Waiting on user: help connect to Springfield copiers
Sunny
0528030 0.5 727 Union Margaret Help with Missing file
0528053 0.5 Showmens Kristian Neumann New Showmen User
0529001 1 727 Benefit Funds JWC Phishing campaign
0528045 0.25 Local 1 SEIU Cheri Sallis WAITING on user - Laptop login
0529017 0.5 Local 1 SEIU pablo reyes Waiting on user: help with exporting zoom attendees

Todays Onsite Tickets

701 Funds - JackWC 0529014
Local 1 SEIU - Mac 0527043
Local 1 SEIU - Mac 0514021
Local 1 SEIU - Mac 0514027
Local 1 SEIU - Mac 0520044
Local 1 SEIU - Mac 0526019
Showmens - Andrew 0527032

Projects and Client Questions

Before middle week of June: Install 3 new software for testing Applegate Balaji 0528012 0.25
Question about Outlook sync K+ Eng Balaji 0527019 0
upgrade servers, switches, APs, implement policies etc Peepers Balaji 0330018 18.75
Office 365 Migration Project St. And Balaji 0403011 23
Azure Migration Excelas - bn Balaji 0331004 37
Issues with KL Sharepoint SEIU Healthcare - ei Eric 0507025 0
New OneDrive folder SEIU Healthcare - ei Eric 0522023 1
Monthly Updates Review K+ Tech - mc Brian 0303027 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0529010 2 K+ Tech Andrew/JWC Mobile Tickets App - Enhancement