Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0202063 0.5 OMD Nekesha Burton Waiting on users: Datto software installation
Nate 0211060 2 Applegate Blake E. Applegate New laptop setup assistance
Nate 0212003 0.5 CoSourcing Partners Scott Upp Waiting on user: Mailbox full
Nate 0212039 0.5 HC Ben Fnd Porcha Wynn 2/13 3:30 Pm: Out of the office message setup
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0206011 0.5 Applegate Sarah Langston WAITING ON SHIPPING: Monitor connectivity help
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0209012 0.5 Stagehands L2 Office Bitdefender license renewal in 90 days
Pete 0209013 0.5 ATU Office Bitdefender license renewal in 90 days
Pete 0211005 0.5 Showmens office 2/12: Backup failed
Pete 0211027 1 701 Funds Office AWS Backup gettings failed
Pete 0212024 1 MacNell Marty Boyle Waiting on SOS code: New Computer setup
Pete 0212032 0.5 SEIU Healthcare Office Install .net framework 8 on chicago-it server
Pete 0212038 0.5 SEIU Healthcare Erin Smith Waiting on User: Issue with fucntion keys
Pete 0212049 0.5 St. And Kristy Hawkins 2/13 Quickbooks issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0212033 1 Local 25 SEIU Michelle Raimondi New Hire : 3-2-2026
Mac 0212054 1 HC Ben Fnd El El's desktop
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0211035 0.5 MacNell Doug & Hektor Waiting on user:Add R drive
Ash 0211065 0.5 OMD Nekesha Burton questions about booking system
Ash 0212020 0.5 MC Chamber Kurt Gillins Waiting on user:New PC request
Ash 0212029 0.5 MacNell Marty Boyle Waiting for CCH support:Office products issues
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
JackWC 0122008 1 ATU Office 2 HDDs failed on server
JackWC 0206017 0.5 Auto 701 Union Richard Brown Need Help with the 701 Program
Sunny
Sunny 0211008 0.5 Heat & Frost L17 Mary McMullin Waiting on user: Help with shared drive
Sunny 0211041 0.5 Local 1 SEIU Eric Garcia Waiting on user: Help with Teams
Sunny 0212030 0.5 SEIU Healthcare Dave Lowitzki User replied: MFA Help
Balaji
Balaji 0211012 0.5 MacNell Agata Rojba waiting on user: Excel in Engagement isn't opening/Engagement Update
Balaji 0212010 0.5 MacNell Jaime Idiyaly Engagement update

Todays Onsite Tickets

Gateway - JackWC 0206031
SEIU Healthcare - Mac 0211067

Projects and Client Questions

Setup ATT internet and new hosted phone system Marquiss Electric Balaji 0210055 3
Eugene wants to find out to change the account of ATT from Reachout IT McGuire Law Balaji 0212019 1.25
Rename PC's + check office licenses Showmens Balaji 1212015 7.25
New Server Cutovers MacNell Brian 0105063 40.75
MARCH - Review Necessary Updates get a list with Balaji and do the critical updates Monitoring Team Brian 0212053 0
Konrady & Thomas updates Monitoring Team Brian 1212029 44.5
Email password and MFA reset PDC 30 (Union ) - bn Balaji 0212014 0.75
FBFF calendar SEIU Healthcare - ei Eric 0209061 0
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 97

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents