Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Eric
Eric 0717067 10 SEIU Healthcare Elaine Janus Deploy windows Defender
UnAssigned
UnAssigned 0910029 1 SEIU Healthcare Elaine Janus Do we have any headsets available for use in a cubicle?
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 1203049 0 OMD Wayne Knox waiting on Jessica: New laptop setup
Nate 1212018 0.5 Showmens Jessica Potter VPN Setup
Nate 1212019 1 Orloff Jon Holleb waiting on user: Windows update install
Nate 1212054 0.5 727 Union Jayna email search help
Sunny
Sunny 0913011 0.5 NIEF Andrew waiting on Andrew: NIEF ILO creds not working
Sunny 1113020 1 HC Ben Fnd Elnalyn Costa Waiting on approval: Symantec renewal
Sunny 1202013 1 MacNell JackWC Waiting on quote: Bitdefender license expire on Jan27th
Sunny 1203007 0.5 701 Funds Jenny Earth Waiting on quote: Sophos license will expire om March 3rd
Sunny 1210009 1 701 Funds JackWC Waiting on approval: Adobe renewal
Sunny 1210044 1 Konrady Leah Setup Phishing test this week for all users and send report to Balaji
Sunny 1210052 0.5 727 Union JACKWC Waiting on quote: Adobe renewal
Sunny 1212011 0.5 727 Benefit Funds Anabel Waiting on user: Printing issue for Elizabeth Lerum
Ash
Ash 0918030 0.5 J Shoffner Andrew waiting on Andrew: ILO not found
Ash 1111029 0.5 Asher GD Law Balaji AGD-APP server offline
Ash 1118007 0.5 Spectrios Jackwc Waiting on CSR:Rotational back up failed - disk not detected
Ash 1122002 0.5 St. And Brian Cota SSL certificate renewal
Ash 1122046 1 701 Funds Balaji Windows backup creation and backup document update
Ash 1203025 0.5 727 Benefit Funds Jackwc IDRAC login details
Ash 1205017 0.5 Harbor-Marina Andrew Waiting on CSR:Daily backup failed - synology offline
Ash 1206025 0.5 Gateway JackWC Synology goes offline repeatedly
Ash 1211021 0.5 Asher GD Law JackWC ILO not found
Ash 1212038 0.5 OMD Grace Elizabeth Oxle Waiting on approval:New Email Account
Christin
Christin 1009018 1 K+ Tech Jack Learning Ticket
Christin 1212044 1 K+ Tech Brian MM Entry Page Layout Updates
JackWC
JackWC 1104038 4 727 Union Jayna /Don New Website
JackWC 1121034 0.5 727 Union Anabel Question on WIFI
JackWC 1211045 0.5 727 Benefit Funds Letty Cruz Issue with Mfaccts
Mac
Mac 1210040 0.5 Local 25 SEIU Michelle Raimondi Waiting On User: Adobe pro access
Mac 1211079 0.5 OMD Gabby 12/13 9:30am New laptop setup
Mac 1212033 0.5 JBOSH Thomas Angell Question about popup
Pete
Pete 1212003 0.5 Local 1 SEIU Magdalena Winiarska Waiting on User: 44466: Printer access
Pete 1212041 1.5 MacNell Tim Beland PC setup
McLean
McLean 1212050 0.5 Safe Harbor Eden Sorensen FAX not working on Xerox copier

Todays Onsite Tickets

HC Ben Fnd - Eric 1126010
Lalu - Andrew 1212012
Lalu - Andrew 1212028
Lalu - Andrew 1212031
Local 1 SEIU - Eric 1209038
Local 1 SEIU - Eric 1212001
Local 73 - McLean 1121017
SEIU Healthcare - Eric 1212035
SEIU Healthcare - Eric 1212046
SEIU Healthcare - Eric 1206035
SEIU Healthcare - Eric 1211080

Projects and Client Questions

WAITING ON ADDITIONAL PARTS: Server room re-wiring Aero Metals Andrew 1106063 16.5
Laurel is receiving emails meant for Tom Applegate Balaji 1202082 1
W11 PC replacements - 7 desktops - 2 laptops KTR Balaji 1203028 5
Keyfob not working Long Beach Balaji 1211064 0.25
OneDrive files missing PDC North Central (Traini Balaji 1122040 3.25
4:50 PM - DNS record updates Local 1 SEIU - ei Brian 1212055 0
MM Entry Updates K+ Tech - mc Brian 1021053 73

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0906016 50 K+ Tech Jack PARABOX rebuild in dot net
Jay 1206023 1 Added Search Cust PO button Innovative Carrie Miller Paradox - Adding button to search Cust PO in APP
Jay 1212051 0.5 Catholic Charities Kevin Feldman Christmas Update for Catholic Charities Website