Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji build/search AI tools for monitoring
Nate 0202063 0.5 OMD Nekesha Burton Waiting on users: Datto software installation
Nate 0203012 0.5 Local 1 SEIU Maria Fabela 60299: New laptop request
Nate 0203028 0.5 SEIU Healthcare Josh Miranda Waiting on Approval: Adobe pro access
Nate 0203035 0.5 Spectrios Maricris De Leos 8:15 AM: Printer help
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0202006 0.5 SEIU Healthcare Office Cisco renewal
Pete 0203034 0.5 Harbor-Marina Office SAML certificate expire on April 4th 2026
Pete 0203065 0.5 Local 25 SEIU Fatima Tovalin Waiting on User: PENSION FAXES FILE missing
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0203055 0.5 Heat & Frost L17 Jennifer McCarty Waiting On User: Laptop login help
Mac 0203066 1 HC Ben Fnd Jennifer Mack User B. Thorne Cracked Laptop Screen
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0203049 0.5 F of Park Kevin Winters Question about calendar invites
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
Sunny
Sunny 0130053 0.5 SEIU Healthcare Miraha Eiland Waiting on user: Application Error pop up box
Sunny 0202024 0.5 HC Ben Fnd Christine Buchmeier 2/4: Help with MFA setup
Sunny 0202088 0.5 SEIU Healthcare Erice Evans Waiting on user: Invoices appearing in Junk Email
Sunny 0203002 0.5 Hale Office Update renewal sheet
Sunny 0203032 0.5 Konrady Holly Jones 2/4 8AM: Help with email merge
Sunny 0203040 2 727 Benefit Funds Tom Marino Waiting on user: Setup New PC for Remote Connection for Tom
Jim
Jim 0202036 0.5 Spectrios Catesc Help with Godaddy email
Jim 0202037 0.5 Local 73 Jenny waiting on user: Access to teams and zoom
Jim 0202072 0 JBOSH Thomas Angell Printer access

Todays Onsite Tickets

HC Ben Fnd - Mac 0202051
SEIU Healthcare - Mac 0128035
SEIU Healthcare - Mac 0130037
SEIU Healthcare - Mac 0202073

Projects and Client Questions

Rename PC's + check office licenses Showmens Balaji 1212015 0
need to get files off the hard drive as laptop seem to be dead completely Thomas Balaji 0129030 2
Waiting on approval - 2 HDDs failed on server ATU Brian 0122008 1
New Server Cutovers - Scheduling MacNell Brian 0105063 26.5
New Client Documentation Marquiss Electric Brian 0203037 2
REVIEW all clients for necessary "updates" Monitoring Team Brian 1212029 18.75
Check on status of breach and Azure migration Excelas - bn Balaji 0203036 0
Symantec Email Encryption Renewal on 02/07 HC Ben Fnd - ei Brian 0107011 1.5
Client needs to update payment with Jimmy - Meraki renewal Safe Harbor - mc Brian 1219011 1.5
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 93

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents