Onsite     Remote

Todays Onsite Tickets

Refax - Andrew R-0619013
_HD Phones - Andrew R-0619003
_HD Phones - Jim R-0619001
_HD Phones - Mac R-0619004
_HD Phones - Nate R-0619002
_HD Phones - Sunny R-0619005
Engineer on call - Brian R-0619012
Projects - Sunny R-0619009
Monitoring Team - Ash R-0619010
Monitoring Team - Pete R-0619011
Off Hours Engineer - Balaji R-0619008

Unclosed Prior Onsite Tickets

6/18/2026
Lalu - Andrew 0618004
St. And - Andrew 0618005
SEIU Healthcare - Eric 0618001
Local 1 SEIU - Eric 0618003
Local 73 - Mac 0618002
6/17/2026
Aero Metals - Andrew 0617003
Applegate - Andrew 0617044
SEIU Healthcare - Eric 0617001
6/16/2026
Local 73 - Eric 0616001
Local 1 SEIU - Eric 0616003
6/15/2026
Local 73 - Eric 0615001
Local 1 SEIU - Mac 0615003
6/12/2026
Local 1 SEIU - Mac 0612001
6/11/2026
SEIU Healthcare - Eric 0611001
Local 1 SEIU - Eric 0611003
Local 73 - Mac 0611002
Todays Tickets - Andrew, Ash, Jim, Mac, Nate, Sunny
Tech Ticket # Time Company Name Description
Jim
0529037 0.5 SEIU Healthcare Neal Waltmire waiting on vendor: Computer Replacement
Nate
0619004 0.5 Holleb Jon Holleb waiting on user: install updates
Pete
0618049 0.5 Aero Metals Ryan Hart Waiting on User: MasterCAM uodate
Sunny
0617055 0.5 Auto 701 Union Chad Gallois Waiting on user: Scan Folder asking for login
0618016 0 Harbor-Marina MARY J. LYNN Waiting on user: 202 Quickbooks error

Projects and Client Questions

Change Internet to new account directly with MLaw McGuire Law Balaji 0602014 4.25
Move Remaining O365 Licenses MC Chamber Brian 0616048 1
1 PM - Issue with Volvo support site Orloff - bn Brian 0615050 2
Monthly Updates Review K+ Tech - mc Brian 0303027 0
Monthly Updates Review K+ Tech - mc Brian 0503001 0
JWC Client Tech Services Update K+ Tech - mc Brian 0513030 16
Monthly Updates Review K+ Tech - mc Brian 0603001 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0529010 1 K+ Tech Andrew/JWC Mobile Tickets App - Enhancement
Jay 0619020 1 Holleb - Lincoln James Popielarz Turbo Raters API - New Insurance Co - Root