Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0311020 0.5 OMD Jessica Jones Waiting on user: Survey link Troubleshooting
Nate 0316030 0.5 Local 1 SEIU Camilo Villa Waiting on user: Add Columbus printer for Dericka
Nate 0316047 0.5 PDC 30 (Union ) Steve Kulovits Printer help
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0316036 0.5 SEIU Healthcare Farhan Karar Request to Install New UnionWare File from FTP - Andrea Hernandez
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0316044 0.5 SEIU Healthcare Lisa Ryan MFA Help
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0310028 1 St. And Ryan 2 new PC setup
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0303039 1 K+ Tech Office Pentest Report Export
Pete 0309002 0 Showmens Office 3/14: Backup failed
Pete 0310034 0.5 Local 25 SEIU Office Server storage is degraded
Pete 0310038 0.5 Local 25 SEIU Office Synology storage is full
Pete 0316005 0.5 SEIU Healthcare Office 03/17 :Backup Failed
Pete 0316015 1 Local 1 SEIU Office Daily Backup Failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0309061 0.5 SEIU Healthcare Jihan Tchamba Diallo Waiting on approval:Software installation help
Ash 0312042 0.5 SEIU Healthcare Martha Raya Waiting on user:VPN Help
Ash 0316037 0.5 Aero Metals Melissa Lilly Internet printer driver update
Ash 0316050 0.5 HC Ben Fnd Dawn Ackerman Shared Drive access
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0316035 0.5 Konrady Jarod Oliver Internet down multiple times today
Jim
Jim 0310053 0.5 JBOSH Danielle Burns waiting on user: New laptops
Jim 0311021 0.5 Local 1 SEIU Alisya Waiting on user: Help to download file
Jim 0311040 0.5 Konrady ColleenPerryman Waiting on user: Issues with email and pc slowness
Jim 0312019 0.5 Local 25 SEIU Mary waiting on user: Outlook help
Jim 0312036 1 Showmens Kristian Neumann waiting on user: Printing Changes
Jim 0312038 0.5 Stagehands L2 Christine Stephens waiting on MNJ: Email/Laptop
Jim 0313001 0 SEIU Healthcare Makeba Butler Phinn waiting on user: Sharepoint Access
Jim 0313028 0.5 Stagehands L2 Christine Stephens waiting on user: Software installation help
Jim 0316046 0.5 HC Ben Fnd Jaqueline Rodriguez Problem w/ my iphone
Sunny
Sunny 0316049 0.5 HC Ben Fnd Jennifer Mack Outlook help

Todays Onsite Tickets

Angelos - Andrew 0305053
Marquiss Electric - Andrew 0312045
Marquiss Electric - Balaji 0302021

Projects and Client Questions

VPN Access MacNell Balaji 0312018 1
Migrate DATA01 to KPI-SRV Konrady Brian 0313053 0
Server Migration Marquiss Electric Brian 0316043 0
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 2.25
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0316002 5 St. And Chrissy FB - New Report
Jay 0316051 0.5 Innovative Carrie Miller Paradox - Invoices
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification