Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0408049 0.5 PDC 30 (Union ) Silvia Plascencia waiting on Microsoft: OneDrive help
Nate 0414025 0 Hale Allison Sondag waiting on license: office activation
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0417018 0.5 Long Beach Chief 2 PC'S and hard drive replacement
Andrew 0417028 0.5 Lalu Susie Eguizabal scan issue
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0415026 1 Local 73 Office Waiting for approval from matt: Bitdefender Renewal 06/08
Pete 0415075 0.5 Clover Office Waiting on JWC Reply: Need Godaddy login details for the renewals
Pete 0416025 0.5 Angelos Office Windows backup failed in AR-HOST
Pete 0417016 0.5 Konrady Office Datto is Offline
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0417043 0.25 PDC 30 (Union ) Steve Kulovits Email password reset
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0410022 0.5 SEIU Healthcare Karyl Braun Adobe License Review
Ash 0414001 0 SEIU Healthcare Leslie Ulloa Waiting on data team:UnionWare and Ulink Issues
JackWC
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0401042 4 Meade Jeff Fix Mem View
JackWC 0407034 0.5 F of Park Kevin Winters Internet Issues
JackWC 0407057 0.5 SEIU Healthcare Shalonda Drayton Access to Sharepoint
Sunny
Sunny 0401063 0.5 Heat & Frost Local 17 Uni Office Waiting on order: Meraki license renewal on April 30
Sunny 0408048 10 Asher GD Law Office Waiting on JWC: Setup New PCs - by EOW
Sunny 0413005 0.5 ATU Office Waiting on approval: Meraki Cloud License renewal
Sunny 0413006 0.5 Harbor-Marina Office Waiting on order: Bitdefender Customer license expires in 30 days.
Sunny 0415091 0.5 Iron Pension Fund Office Waiting on order: Bitdefender license renewal in 90 days
Sunny 0416034 0.5 SEIU Healthcare Andrea Rhodes Waiting on user: New hire setup
Sunny 0416039 0.5 SEIU Healthcare Rebekah Mahon Waiting on user: Email access on mobile
Sunny 0416052 0.5 SEIU Healthcare Marisol Guererro Waiting on user: Terri Harkin Access
Sunny 0417030 0.5 Local 25 SEIU Mary Machaj IMAGESilo application help
Balaji
Balaji 0413044 0.5 PDC 30 (Union ) Ben Underhill Waiting: Printer access
Jim
Jim 0417022 0.5 727 Union Anabel Ornelas waiting on vendor: Macbook Air order
Jim 0417040 0.5 727 Benefit Funds Rebecca Clancy waiting on user: Scan help

Todays Onsite Tickets

Local 1 SEIU - Mac 0415093
Local 1 SEIU - Mac 0417015

Projects and Client Questions

Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3.75
Monthly Updates Review K+ Tech - mc Brian 0303027 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes