Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0408048 10 Asher GD Law Office Setup New PCs - by EOW
Nate 0416034 0.5 SEIU Healthcare Andrea Rhodes Waiting on user: New hire setup
Nate 0422038 0.5 SEIU Healthcare Shruthi Kannan Waiting on user: Email issue
Nate 0422042 0.5 SEIU Healthcare Madi Gaebler Waiting on user: UW Test
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0423011 1.5 Angelos Larry WAITING ON LARRY: PPT+ 26 details + Sage 50 25 install
Andrew 0423014 0.5 St. And Jenna Peronis email archive help
Andrew 0423020 0.5 Konrady Colleen Perryman drawing files access issue
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0415026 1 Local 73 Office Waiting for approval from matt: Bitdefender Renewal 06/08
Pete 0415075 0.5 Clover Office Waiting on JWC Reply: Need Godaddy login details for the renewals
Pete 0417016 0.5 Konrady Office Datto is Offline
Pete 0421041 0.5 Heat & Frost L17 Office waiting for the order: ILO 192.168.254.211 Storage degraded
Pete 0423038 0.5 Angelos Office AR-Host windows backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0422039 0.5 SEIU Healthcare jaquie Algee Waiting on user: help to find a draft email
Mac 0423056 0.5 SEIU Healthcare Paige Kelly Five9 recording folder
Mac 0423057 0.5 HC Ben Fnd Cynthia Settings Issues
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0422061 0 OMD Xavier Mann Add to Board of Directors Listserv
Ash 0423001 0.5 Marquiss Electric Brooklynn Deckard Waiting on user:Remote Desktop Connection Issues
Ash 0423034 0.5 SEIU Healthcare Molly Ricci Approved: out of country VPN Access - open April 24 close April 29
JackWC
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0401042 4 Meade Jeff Fix Mem View
JackWC 0407057 0.5 SEIU Healthcare Shalonda Drayton Access to Sharepoint
Sunny
Sunny 0401063 0.5 Heat & Frost Local 17 Uni Office Waiting on order: Meraki license renewal on April 30
Sunny 0413005 0.5 ATU Office Waiting on approval: Meraki Cloud License renewal on 6/20
Sunny 0423060 0.5 Harbor-Marina Inga Emily Peterson Email
Sunny 0424003 0.5 Showmens Office Backup failed
Sunny 0424004 0.5 Angelos Office Backup failed
Sunny 0424005 0.5 Heat & Frost L17 office Backup failed
Jim
Jim 0417053 0.5 McNabola Becky waiting on user: Additional Monitor Set Up Assistance for Mark's office computer
Jim 0420041 0.5 St. And Madison Ritter waiting on user: Question about email Archive
Jim 0422007 1 727 Union Anabel waiting on user: Brand new laptop setup for Caleen
Jim 0422043 0.5 Local 73 Martha Gallegos waiting on user: Update email group
Jim 0423030 0.5 SEIU Healthcare Reggie Oliphant Laptop Issues
Jim 0423061 0.5 Hale Barrett Boudreaux New email

Todays Onsite Tickets

There are no onsite's tickets.

Projects and Client Questions

Server Migration Marquiss Electric Balaji 0316043 12
Security Review - plan to upgrade servers, switches, APs, implement policies etc Peepers Balaji 0330018 4.75
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 5.25
Https not working Local 1 Training - ei Eric 0416005 1.25
Monthly Updates Review K+ Tech - mc Brian 0303027 0
PM - Migrate GoDaddy VPS K+ Tech - mc Brian 0420026 1

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0421027 20 Holleb - Lincoln James Popielarz Web Sales App - Renewal Project
Jay 0423009 3 K+ Tech Jack Tickets App - RENEWAL display change
Jay 0423010 4 K+ Tech Jack Tickets App - new button to new report DOMAIN NAMES
Jay 0423052 Website
Jay 0423053 Website
Jay 0424001 FW: Job opening at WMAQ
Jay 0424002 FW: Changes to the delinquent letter in the 701 Program
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes