Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0217020 2 SEIU Healthcare Mac 2 Laptop Setups
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0209012 0.5 Stagehands L2 Office Bitdefender license renewal in 90 days
Pete 0209013 0.5 ATU Office Bitdefender license renewal in 90 days
Pete 0213039 0.5 Innovative Carrie Miller Cisco Renewal on 4/21
Pete 0216002 0.5 Showmens office Backup failed
Pete 0216007 0.5 Lalu Office Daily backup failed
Pete 0216030 0.5 Iron W union Office Synology Hyper backup issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0216005 0.5 Local 73 Krystyna Rozwadowski Waiting on Nextiva: MAC Closed for training
Mac 0217036 0.5 SEIU Healthcare Sharon Healy Network Solution Charges
Mac 0217051 0.5 SEIU Healthcare Angela Trowbridge Zoom Issue
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0212020 0.5 MC Chamber Kurt Gillins Waiting on user:New PC request
Ash 0217018 0 Local 73 Paula Haley Waiting on user:Email issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
JackWC 0122008 1 ATU Office 2 HDDs failed on server
Jim
Jim 0205046 2 Showmens Art P21/Worldship configuration call with vendor
Jim 0217046 1 SEIU Healthcare Karyl (dave) Access to Sharepoint for GR Contractor
Sunny
Sunny 0216011 0.5 Safe Harbor Eden Sorensen Waiting on user: Add signature

Todays Onsite Tickets

Local 25 SEIU - Eric 0217006
Local 25 SEIU - Eric 0217016
Local 73 - Eric 0217028
SEIU Healthcare - Mac 0209026

Projects and Client Questions

Setup ATT internet and new hosted phone system Marquiss Electric Balaji 0210055 3.5
Eugene wants to find out to change the account of ATT from Reachout IT McGuire Law Balaji 0212019 1.5
Install parabox on Windows 11 PC Pckg Balaji 0217023 2
Rename PC's + check office licenses Showmens Balaji 1212015 8.25
Create Initial Documentation & MM Entry Pages Heat & Frost Local 17 Uni Brian 0205023 1
Thomas Veeam Update Monitoring Team Brian 1212029 52
Veeam Renewal St. And Brian 0217049 0
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 97

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents