Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0304018 0.5 Local 1 SEIU Matt Nicholson 3PM: : 61564: Microsoft office login help
Nate 0309009 0.5 MacNell Andrew Goggin New Computer setup
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0309019 0.5 F&G Roofing Diana Hinman Help with Quickbooks Upgrade
UnAssigned 0309028 0 Local 25 SEIU Yolanda Podolak Remove user from PensionVM
UnAssigned 0309037 0.5 HC Ben Fnd Cynthia Seabron Claims order help
UnAssigned 0309040 0.5 HC Ben Fnd Ann-Marie Williams Shared Drive access
UnAssigned 0309041 0.5 HC Ben Fnd Kierra Randle Shared Drive access
UnAssigned 0309042 0.5 Local 73 Eli Navarro Printer help
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0305053 0.5 Angelos John Angelos WAITING ON SHIPPING: Hard drive running low on space
Andrew 0309013 0.5 Marquiss Electric Kristie Deckard help with Multiple issues
Andrew 0309021 0.5 Showmens Jason Skurow Skurow desktop C drive recovery
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0303039 1 K+ Tech Office Pentest Report Export
Pete 0305008 0.5 ATU Office Synology showing offline
Pete 0309002 0 Showmens Office Backup failed
Pete 0309003 0.5 701 Funds Office Backup failed
Pete 0309007 1 K+ Tech Office K-Plus Accounting gateway Down
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0309026 0.5 Local 1 SEIU Matthew 61743: Adobe issue
Ash 0309029 0 SEIU Healthcare Mikaela FIVE 9 issue
Ash 0309034 0.5 Harbor-Marina MARY J. LYNN Internet Connectivity issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
Jim
Jim 0225028 0.5 PDC 30 (Union ) Beth Ernest waiting on vendor: Phish Arm issue
Jim 0226038 0.5 SEIU Healthcare Zach Lutz Speaker Issue
Jim 0302039 0.5 727 Benefit Funds Zachary Frankenbach waiting on user: Install MFaccts
Jim 0303019 0.5 PDC 30 (Union ) Steve Kulovits waiting on MNJ: PC booting issue
Jim 0304037 0.5 SEIU Healthcare Nabrtetta Hardin waiting on user: Laptop very slow
Sunny
Sunny 0302012 0.5 Stagehands L2 Office Update CC info on Godaddy account
Sunny 0306009 0.5 Local 1 SEIU Yanela Waiting on user: 61653: Help to login EIP
Sunny 0309008 0.5 Konrady Penny Janowski Waiting on user: Help with Remote connection
Sunny 0309038 0.5 HC Ben Fnd Selena Mitchell Shared Drive access

Todays Onsite Tickets

Local 1 SEIU - Mac 0304013
Local 73 - Eric 0306012
SEIU Healthcare - Eric 0223060
SEIU Healthcare - Eric 0304015

Projects and Client Questions

Eugene wants to find out to change the account of ATT from Reachout IT McGuire Law Balaji 0212019 2.5
Report Creation Method SEIU Healthcare - ei Brian 0303049 10.5
CORL grade for K+ K+ Tech - mc Balaji 0306016 0
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 11.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0309027 0.5 K+ Tech Brian MM Entry Page Update - SEIU HC Ben Fund
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 5 K+ Tech Jack RENEWAL spreadsheets - report then email notification