Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Eric
Eric 0717067 10 SEIU Healthcare Elaine Janus Deploy windows Defender
UnAssigned
UnAssigned 0910029 1 SEIU Healthcare Elaine Janus Do we have any headsets available for use in a cubicle?
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0123028 1 MacNell Jaime New Laptop Setup
UnAssigned 0123057 0 701 Funds Kristine Bendy AM Team: QuickBooks - Multi User mode
UnAssigned 0123058 0 PDC 30 (Union ) Amy Cisneros Need help connecting folding machine to network and adding file
UnAssigned 0123059 0 HC Ben Fnd Sabrina Rios New Fund Office Employee - Christina Buchmeier
UnAssigned 0123064 0.5 Showmens TFrancis BckOrdr Report
UnAssigned 0123066 0.5 HC Ben Fnd D Iligan RE: 1/28 New Hire Set-up
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Christin
Christin 1009018 1 K+ Tech Jack Learning Ticket
Christin 1213015 1 727 Union Don WAITING FOR JWC - New Website - Changes
JackWC
JackWC 1016061 2 MacNell Marty Review WISP for Macnell according to IRS article
JackWC 1210009 1 701 Funds JackWC PC Hardware - Windows 11 Upgrade
JackWC 1223025 0.5 Cedar Way Vet Brian Install Atera and SentinelOne on USER12-PC- Need CSR help
JackWC 0106018 6 727 Union Margaret Upstrom OneDrive - Disable Sync - Train users Web Portal
JackWC 0122001 0.5 SEIU Healthcare Anne Igoe Invoice notifications emails issue
JackWC 0122025 4 727 Benefit Funds Bobby Laino Upgrade to MS Business Premium
JackWC 0122054 10 Spectrios Mark Chalmers Hardware Inventory - PC Upgrade to Win 11
Mac
Mac 1217048 4 K+ Tech jack Knowledge base - fix it memos for some cleints
Mac 0123054 2 SEIU Healthcare Liz Kropp Waiting On User: Bluetooth Keyboard and Mouse connecting issue
Mac 0123060 0 OMD Jasmine Santos Waiting On User: Help user find printer credentials
Pete
Pete 1220034 4 SEIU Healthcare Eric Delete old users from AD
Pete 0116036 1 HC Ben Fnd Sabrina (Karreima) Waiting on Daniel Approval: New hire and PC setup
Pete 0116040 1 HC Ben Fnd Sabrina (Cynthia) Waiting on License: New hire and PC setup
Pete 0123038 0 Aero Metals Ryan Hart Outlook issue
Pete 0123048 2 SEIU Healthcare Eric Export AD Users list
Brian
Brian 1223038 1 K+ Tech Jack Review Anti-Virus Monitoring with MM Team
Ash
Ash 1227007 0.5 Cedar Way Vet Jackwc Veeam expiry on 12/31/2024
Ash 0108030 2 Spectrios JackWC Rotational USB Backup failed due to drive missing
Ash 0116012 1 Orloff Jon Holleb Windows updates install
Ash 0120004 0 Hale Lo (Craig Popper) Waiting on user:VPN help
Ash 0121003 1 Showmens Andrew Network diagram and Inventory update
Ash 0123004 0.5 Local 73 Trumaine Reeves Waiting on approval:Email request
Ash 0123009 1 Konrady Balaji Network diagram and Inventory update
Sunny
Sunny 0115010 2 Angelos Andrew Waiting on Andrew: AR-HOST Server External disk issue
Sunny 0116008 1 701 Funds JackWC Waiting on approval: Veeam license renewal
Sunny 0116009 1 Angelos Andrew Waiting on approval: Veeam license renewal
Sunny 0120008 1 Durand Balaji Backup failed
Sunny 0123049 3 SEIU Healthcare Karyl Braun 1/24 AM: UnionWare Test Portal Download for some Staff
McLean
McLean 0123037 0.5 Auto 701 Union Mark Grasseschi waiting for call back: Memory increase request
Balaji
Balaji 0123068 0.5 NABET 41 Gene Website Change

Todays Onsite Tickets

HC Ben Fnd - Eric 0115014
Lalu - Andrew 0117003
Lalu - Andrew 0122038
Lalu - Andrew 0123043
Local 73 - Eric 0121035
Local 73 - UnAssigned 0122037
SEIU Healthcare - Eric 0122042
SEIU Healthcare - Eric 0121040
Stranco - Andrew 0120024

Projects and Client Questions

Veeam Software Renewal Review Cedar Way Vet Balaji 1224013 0.5
Review with Balaji and JWC: New client documentation North Ave Animal Hospital Balaji 0106048 4
1/23 12 PM: missing one drive files PDC Benefit Funds Balaji 0115073 1
Setup Aaron New PC (Balaji will Handle) PDC Benefit Funds Balaji 0122024 0
Ambiance Server Update Harbor-Marina Brian 0123030 4
WAITING on Broadcom - NuMark MFA Rest Iron Pension Fund Brian 0116022 5.25
Setup 12 PCs replacing existing PCs PDC Benefit Funds JackWC 0113013 2

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0906016 50 K+ Tech Jack PARABOX rebuild in dot net