Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0521054 0.5 SEIU Healthcare Emma Valdovinos Waiting on user: help with printer access
Nate 0526013 0.5 Local 1 SEIU Graciela Vergara Waiting on user: 64357: EIP slow issue
Nate 0526019 0.5 Local 1 SEIU Carlos Perez Waiting on Approval: 64326: New laptop request
Nate 0526045 0.5 SEIU Healthcare Alexis Straughter Unionware issues
Nate 0526050 0.5 SEIU Healthcare Andrea Rhodes Waiting on approval: question about new laptops
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0526042 0 Showmens Ben Meadows Need Assistance running software for Inventor
UnAssigned 0526049 0.5 Gateway Tammy Dotson File recovery
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0522023 1 SEIU Healthcare Raymond Lin New OneDrive folder
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0518038 0.5 Stranco Jen nowak printer issues
Andrew 0519013 1 Refax Kristie CAD PC setup
Andrew 0519016 1 Lalu Andy Email forwarding and new email address
Andrew 0520021 0 Showmens Office Domain Renewal
Andrew 0526021 0.5 St. And Cathy Printer help
Andrew 0526022 0.5 Long Beach Kayla Key Fob link is not working
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0501032 1 K+ Tech Office Pentest Report Export
Pete 0504056 0.5 JBOSH Office Veeam Agent Backup Failed
Pete 0506056 0.5 ATU Office Waiting for the approval from Veeam Gatewood - ATU 241 Renewal on 06/20
Pete 0507024 0.5 Aero Metals Office Waiting on support help: Add IDRAC site in Vipre Exclusion
Pete 0512013 0.5 Harbor-Marina Office Waiting on order confirmation : Ruckus HG Renewal
Pete 0515018 0.5 Mech Trng Office Synology is offline
Pete 0520009 0.5 Local 1 SEIU Office Daily Backup Failed
Pete 0526036 0.5 Applegate Office App-TS Backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0519002 0.5 Local 73 Office 5/27 AM:Backup Failed and fileserver space issue
Ash 0520002 0.5 Local 25 SEIU Office Backup Failed
Ash 0521060 0.5 Local 1 SEIU Lia Velitchkova Waiting on user:Microsoft Access Issues
Ash 0522039 0.5 OMD Natalie Barnes Waiting on approval:Access to List Serve
Ash 0526004 0.5 Showmens Office Backup Failed
Ash 0526008 0.5 Stranco Office Firewall down power issue
Ash 0526010 0.5 Local 73 Matt Hoffmann Waiting on user:Question about email
Ash 0526011 0.5 Local 1 SEIU Elena Price Waiting on approval:64376:DNS records update
Ash 0526046 0.5 MC Chamber Liz Pina 1:00 PM:Printer assistance needed
Ash 0526048 0.5 SEIU Healthcare Kenyetta Holmes METC mailbox access
JackWC
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0401042 4 Meade Jeff Fix Mem View
JackWC 0430034 0.5 Mech Trng Teena Add bookmarks and cleanup desktop Icons
JackWC 0518034 0.5 727 Union Office Onsite - Reset UniFi AP
Jim
Jim 0521038 0.5 Konrady Jimi Freund Need Access to Print Reading Programs
Jim 0526015 0.5 Anzy Supply Ann help with Mouse
Jim 0526039 1 OMD Nekesha Burton 1:15pm: New Ticket SOP Testing
Jim 0526047 0.5 Refax Sarah VPN Setup
Sunny
Sunny 0522027 0.5 Local 73 Stacia Scott Waiting on user: Remove mailbox access
Sunny 0526033 0.5 PDC 30 (Union ) Richard shuga Adobe Pro price request
Sunny 0526037 0.75 Showmens Kristian Neumann Disable password changes through GPO

Todays Onsite Tickets

HC Ben Fnd - Mac 0518015
HC Ben Fnd - Mac 0526025
SEIU Healthcare - Eric 0507037
SEIU Healthcare - Mac 0518053
St. And - Andrew 0520033

Projects and Client Questions

upgrade servers, switches, APs, implement policies etc Peepers Balaji 0330018 5.75
Office 365 Migration Project St. And Balaji 0403011 23
Recover .com domain 701 Funds Brian 0518018 5
Azure Migration Excelas - bn Balaji 0331004 23
Issues with KL Sharepoint SEIU Healthcare - ei Eric 0507025 0
Monthly Updates Review K+ Tech - mc Brian 0303027 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0522035 0.5 Local 1 Training Tom Dobry Website Launch
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes