Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 1205050 4 PDC 30 (Union ) Ryan Setup 2 new Laptops
Nate 1209022 0.5 Heat & Frost L17 Cassie Encrypted email help
Nate 1210021 0.5 HC Ben Fnd Elizeth Zizumbo Help with QB software
Nate 1210037 0.5 PDC 30 (Union ) Jennifer Valdivia Login help
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 1210024 0.5 SEIU Healthcare Brendan Power Question about Keeper login
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 1201023 0.5 PDC 30 (Union ) Office Waiting on Quote: Symantec renewal on 01/29
Pete 1203009 0.5 Showmens Office Backup failed
Pete 1205036 0.5 Local 1 SEIU Office Waiting on EGM reply: Zoom License renewal on 12/13
Pete 1208003 0.5 Heat & Frost L17 office Azure AD sync issue
Pete 1208008 0.5 Stranco office Backup failed
Pete 1208017 0.5 Iron Pension Fund John Gardiner Check NS renewal date and renew if needed
Pete 1208018 0.5 Heat & Frost L17 Office AWS payment issue
Pete 1209007 0.5 OMD Office Waiting on Renewal quote from MNJ :Bitdefender License expires in 30 days
Pete 1209046 0.25 St. And Office USB Copy Failed
Pete 1210006 0.5 Local 73 Pete SEIU-APP server space issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 1205031 0.5 SEIU Healthcare Celia Mhoon Share File issues
Ash 1208064 0.5 SEIU Healthcare Caprice Nevils Waiting on user:PC Issue
Ash 1210030 0 Local 1 SEIU Michael E. Murphy 12:30 PM:Printer help
Ash 1210032 0.5 Local 1 SEIU Michelle Ramos Waiting on user:58754: Teams access issue
Ash 1210033 0.5 HC Ben Fnd Gabriela Villalobos Bluetooth help
Ash 1210036 0.5 HC Ben Fnd Breanna Thorne Quickbooks Issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1113044 4 727 Union Nick Nick LP sent back to Lenovo
JackWC 1120002 0.5 Thomas office Synology storage is degraded
JackWC 1202023 12 Meade Jeff - Dan Kane County Workflow and List View Web part
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
Andrew
Andrew 0917029 1 Aero Metals Ryan Enterprise Auth WiFi
Andrew 0921004 4 NIEF Jack Upgrade server - current server 2012
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 1208014 0.5 St. And Russ QuickBooks error
Andrew 1210010 0.5 Konrady Leah PC-JLYTF full disk space
Jim
Jim 1209043 0.5 HC Ben Fnd Vicki Garcia waiting: Adobe Issue (Leave open til Friday)
Jim 1210018 0.5 Local 1 SEIU Rocio Soto 58741: help with Teams issue
Jim 1210022 0.5 PDC North Central (Traini Veronica Foster Help with Printer settings
Sunny
Sunny 1209056 0.5 SEIU Healthcare Hannah Waiting on user: Issue with QB login
Sunny 1209058 0.5 Safe Harbor Edward Reagan Waiting on user: Remove Kristina email from Outlook
Sunny 1210003 0.5 SEIU Healthcare Lina Rinko Waiting on user: Issue with Five9
Sunny 1210025 0.5 SEIU Healthcare Bridget Skoczylas Waiting on user: Issue accessing network drive
Sunny 1210026 0.5 Thomas Vince Waiting on user: Microsoft Project Professional purchase
Sunny 1210034 0.5 Cedar Way Vet Corey Waiting on user: PC Issue

Todays Onsite Tickets

HC Ben Fnd - Eric 1209015
SEIU Healthcare - Eric 1202059

Projects and Client Questions

Veeam expire on 12/31 Cedar Way Vet Brian 1001010 1.25
Cisco FirePOWER support renewal Iron Pension Fund Brian 1113027 1.5
12/10 Overnight - Migrate to One Drive / SharePoint MC Chamber Brian 0623023 3
Waiting response from Meraki support : Meraki Fan Failure PDC 30 (Union ) - bn Balaji 1013045 12.5
Keeper Deployment Orloff - bn Brian 1209048 0.5
Add Bitdefender Licenses OMD - ei Eric 1016077 1
12/5 - Decommission S3 Storage SEIU Healthcare - ei Eric 1027037 0
12-5 2:30PM Meeting Five9 SmartFile fix Setup for Recordings SEIU Healthcare - ei Eric 1119068 1.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 8 K+ Tech Balaji Helpdesk Emails - Automation with AI Agents