Onsite     Remote

Todays Onsite Tickets

Lalu - Andrew R-0624013
Lalu - Andrew 0622032
Long Beach - Andrew 0622035
Local 1 SEIU - Mac R-0624012
Local 1 SEIU - Mac 0624002
Local 1 SEIU - Mac 0615010
Local 1 SEIU - Mac 0622040
_HD Phones - Andrew R-0624003
_HD Phones - Jim R-0624001
_HD Phones - Mac R-0624004
_HD Phones - Nate R-0624002
_HD Phones - Sunny R-0624005
Engineer on call - Balaji R-0624011
Projects - Sunny R-0624009
Monitoring Team - Pete R-0624010
Off Hours Engineer - Balaji R-0624008

Unclosed Prior Onsite Tickets

6/23/2026
St. And - Andrew 0623005
Local 73 - Eric 0623001
Local 1 SEIU - Eric 0623003
Local 1 SEIU - Eric 0622063
ATU - JackWC 0623006
SEIU Healthcare - Mac 0623002
HC Ben Fnd - Mac 0609060
SEIU Healthcare - Mac 0616035
6/22/2026
Local 73 - Eric 0622001
SEIU Healthcare - Eric 0622002
6/18/2026
Lalu - Andrew 0618004
St. And - Andrew 0618005
SEIU Healthcare - Eric 0618001
Local 1 SEIU - Eric 0618003
Local 73 - Mac 0618002
6/17/2026
Aero Metals - Andrew 0617003
Applegate - Andrew 0617044
SEIU Healthcare - Eric 0617001
6/16/2026
Local 73 - Eric 0616001
Local 1 SEIU - Eric 0616003
6/15/2026
Local 73 - Eric 0615001
Local 1 SEIU - Mac 0615003
6/12/2026
Local 1 SEIU - Mac 0612001
6/11/2026
SEIU Healthcare - Eric 0611001
Local 1 SEIU - Eric 0611003
Local 73 - Mac 0611002
Todays Tickets - Ash, Jim, Nate, Sunny
Tech Ticket # Time Company Name Description
UnAssigned
0624028 Fw: SEIU (SL73) - changing user
Andrew
0623043 0 Stranco Jen Jen Replied: Southware printer selections
Ash
0624035 0.5 HC Ben Fnd Eva Torres Scan to folder not set up
0624003 0.5 Showmens Kristian Neumann Waiting on user:Email delivery issue
Jim
0624030 1 Local 25 SEIU Eric Onsite Logic Requests
0622044 0.5 HC Ben Fnd Elnalyn Costa waiting on user: Poly Lens?
0622064 0.5 Safe Harbor Eden waiting on user: help me remove a tenant from my computer
0623031 0.5 Aero Metals Ryan Hart waiting on user: Engineering login
0623072 0.5 Local 1 SEIU David Cooper waiting on user: Microsoft login
Mac
0624025 0.5 SEIU Healthcare Anthony Driver Receipt needed
0622059 0.5 701 Funds Angel Mendez waiting on user: Keyboard
Nate
0624027 0.5 Local 25 SEIU Ellen Miller Ethel Martinez setup
0624034 0.5 Local 73 Veronica Gonzalez Uninstall Superhuman and install grammarly
0623036 0.5 SEIU Healthcare Milan Jackson waiting on user: Restoring Access to Shared Folders
Sunny
0624013 0.5 Excelas Sharon Ezzone 6/25: shared drive access
0623013 0.5 Clover Tom O’Malley Waiting on user: New Employee setup
0624022 0.5 HC Ben Fnd Jennifer Mack Waiting on user: Smartsheet Tickets Not Delivering

Projects and Client Questions

Warning in RPC Backup MacNell Ash 0608035 1.5
6/26 new service install: Change Internet to new account directly with MLaw McGuire Law Balaji 0602014 4.5
KPLUS servers losing power every day K+ Tech - mc Balaji 0623015 0.5
Monthly Updates Review K+ Tech - mc Brian 0303027 0
Monthly Updates Review K+ Tech - mc Brian 0503001 0
Monthly Updates Review K+ Tech - mc Brian 0603001 0
Monthly Updates Review K+ Tech - mc Brian 0703001 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0529010 1 K+ Tech Andrew/JWC Mobile Tickets App - Enhancement