Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0318047 0.5 McNabola Kathleen Schwartz Waiting on user: Printer Issues
Nate 0319007 0.5 SEIU Healthcare Phyllis Tyler 3PM: Email delivery issue
Nate 0319015 0.5 Local 1 SEIU Mara Castillo Waiting on approval: Printer access
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0319019 0.5 SEIU Healthcare Fatmata PC issues
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0309002 0 Showmens Office Backup failed
Pete 0318006 0.5 SEIU Healthcare office HCDB Backup failed
Pete 0318018 0.5 Angelos Office Daily backup failed
Pete 0319022 0.5 PDC Benefit Funds Office Daily Backup Failed
Pete 0319034 0.5 St. And Office USB backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0317017 0.5 SEIU Healthcare Nancy Bobadilla Waiting On User: PC Password change help
Mac 0317053 0.5 SEIU Healthcare Tisha Fields Waiting on User: Universal Remote for conference room
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0309061 0.5 SEIU Healthcare Jihan Tchamba Diallo Waiting on user:Software installation help
Ash 0319001 0.5 SEIU Healthcare Martha Raya Waiting on user:Laptop Issues
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
Jim
Jim 0312036 1 Showmens Kristian Neumann waiting on user: Printing Changes
Jim 0313001 0 SEIU Healthcare Makeba Butler Phinn Sharepoint Access
Jim 0318035 0 Konrady Matt Davis waiting on user: Ringcentral to Cell Phone

Todays Onsite Tickets

F&G Roofing - JackWC 0316060
HC Ben Fnd - Eric 0319036
HC Ben Fnd - Eric 0316049
Konrady - Andrew 0318037
Local 25 SEIU - Eric 0318023
Local 25 SEIU - Eric 0318027
Local 73 - Mac 0223029

Projects and Client Questions

Setup new AP with new wifi for wifi printing to copier Marquiss Electric Balaji 0319013 0
Camera System Issues Peepers Brian 0317054 1
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3
Email delivery issue Local 25 SEIU - ei Brian 0318034 1
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification