Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Eric
Eric 0717067 10 SEIU Healthcare Elaine Janus Deploy windows Defender
UnAssigned
UnAssigned 0910029 1 SEIU Healthcare Elaine Janus Do we have any headsets available for use in a cubicle?
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0211050 0.5 OMD Wayne Knox Issue with connecting wifi
UnAssigned 0211062 0 Local 1 SEIU Jennifer Willson 2/12 8:30 AM: Whoop De Dupe Issue
UnAssigned 0211066 0 Hale Barrett Boudreaux AM Team: Updates to the various group lists for emails
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 1220034 4 SEIU Healthcare Eric Delete old users from AD
Nate 0211058 1 PDC 30 (Union ) Todd Dotson waiting on user: New computer setup
Nate 0211059 0.5 SEIU Healthcare Shantonia Jackson waiting on user: Issue with UW login
Christin
Christin 1009018 1 K+ Tech Jack Learning Ticket
Christin 1213015 1 727 Union Don WAITING FOR JWC - New Website - Changes
JackWC
JackWC 1210009 1 701 Funds JackWC PC Hardware - Windows 11 Upgrade
JackWC 0122025 4 727 Benefit Funds Bobby Laino Upgrade to MS Business Premium
JackWC 0122054 10 Spectrios Mark Chalmers Hardware Inventory - PC Upgrade to Win 11
JackWC 0204019 1 Auto 701 Union Mark Grasseschi On-Site Scheduling - Installing Ram
JackWC 0204022 0.5 Cedar Way Vet Corey ONSITE Printer Help
JackWC 0210023 0.75 PDC 30 (Union ) Jennifer Replace ethernet cable.
Mac
Mac 1217048 4 K+ Tech jack Knowledge base - fix it memos for some cleints
Mac 0210044 0.5 Spectrios Sylvia Waiting On User: requested call back
Mac 0211047 0.5 SEIU Healthcare Jaquie Algee 8:30am: Printers Connection Request
Brian
Brian 1223038 1 K+ Tech Jack Review Anti-Virus Monitoring with MM Team
Ash
Ash 1227007 0.5 Cedar Way Vet Jackwc Veeam expiry on 12/31/2024
Ash 0204049 1 SEIU Healthcare Eric Run Advance Ip scan till 2/14 bw 11am-2pm
Ash 0211012 2 Harbor-Marina Andrew AWS Backup Failed
Andrew
Andrew 1230006 0 St. And Dawn WAITING ON WES - Hitachi website - Implement Userpoint in Joomla 3
Andrew 0210028 0.5 Applegate Megan Reinstall WX on failling laptop.
Andrew 0210029 1 KTR Gus WAITING ON USER: Install Worldship + UPS on 2 PC's
Sunny
Sunny 0128006 1 Innovative Andrew Cisco Anyconnect license renewal- Exp on 21-Apr-2025
Sunny 0129010 0.5 Durand Balaji Gsuite backup issue on synology
Sunny 0203008 1 St. And JackWC Waiting on quote: Veeam license renewal on 3/28/2025
Sunny 0203009 1 Applegate JackWC Veeam license renewal on 3/24/2025
Sunny 0205065 2 Konrady Jeff Waiting on user: Install Mcam 2025 on multiple PC's.
Sunny 0207027 0.5 Local 1 SEIU Eric Waiting on quote: Cisco Smartnet license renewal
Sunny 0210009 1 Local 25 SEIU Eric File server data copying issue to OneDrive
Sunny 0210013 1 _Helpdesk Jack Hard drive warning shows in ILO
Sunny 0211032 0.5 PDC North Central (Traini Todd M. Dotson Waiting on user: New Laptop Setup

Todays Onsite Tickets

Local 1 SEIU - Eric 0203043
Local 1 SEIU - Eric 0210016
Local 1 SEIU - Eric 0210038
Local 73 - Eric 0206043

Projects and Client Questions

New Client Onboarding MC Chamber Brian 0210037 3
Pet Scan Software Issue North Ave Animal Hospital Brian 0210071 4
Weekly Remediations Orloff - bn Brian 0131017 13
Waiting On CSR: Smart sheet login help HC Ben Fnd - ei Eric 0204048 0

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0211005 3 K+ Tech Jack/Balaji Zendesk Gather