Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji build/search AI tools for monitoring
Nate 0202024 0.5 HC Ben Fnd Christine Buchmeier Help with MFA setup
Nate 0202063 0.5 OMD Nekesha Burton Waiting on users: Datto software installation
Nate 0204001 0.5 Local 1 SEIU Camilo Villa Waiting on user: 60356: Help with Y drive access
Nate 0204003 0.5 HC Ben Fnd Throne Waiting on user: Help with QB access
Nate 0204054 0.5 SEIU Healthcare Leslie Hernandez Teams installation + Win 11 update
Nate 0204061 1 CoSourcing Partners Brandi Henning Waiting on user: PC setup and data transfer
Nate 0204065 0.5 Local 73 Krystyna Rozwadowski Verify spam email
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0202006 0.5 SEIU Healthcare Office Waiting for Quote from MNJ: Cisco renewal
Pete 0204002 0.5 Local 73 Office Waiting on Renewal quote :Cisco Security Renewal
Pete 0204007 0.5 SEIU Healthcare Office 02/05 HCDB Backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0204034 1 CoSourcing Partners Scott Upp User replied:Help with Full mailbox
Mac 0204063 0.5 Mech Trng Geoff Oneida Printer Issues
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
Jim
Jim 0202036 0.5 Spectrios Catesc Help with Godaddy email
Jim 0202037 0.5 Local 73 Jenny waiting on user: Access to teams and zoom
Jim 0202072 0 JBOSH Thomas Angell Printer access
Jim 0204037 1 Local 1 SEIU Rose Shafer waiting on user: Help Finding an Email
Jim 0204043 0.5 McNabola Tracey waiting on vendor: Voicemails left on the main line are sending to email twice
Jim 0204051 0.5 Local 1 SEIU Devonta Harris 60407: Order new laptops
Sunny
Sunny 0202088 0.5 SEIU Healthcare Erice Evans Waiting on user: Invoices appearing in Junk Email
Sunny 0203032 0.5 Konrady Holly Jones Waiting on user: Help with email merge
Sunny 0203040 2 727 Benefit Funds Tom Marino 2/5: Setup New PC for Remote Connection for Tom
Sunny 0204010 0.5 St. And Dawn Howader Waiting on user: Question about email sent
Balaji
Balaji 0204029 1 SEIU Healthcare Andre Minto user will cal back: Can't connect to VPN

Todays Onsite Tickets

HC Ben Fnd - Eric 0126050
HC Ben Fnd - Eric 0202051
HC Ben Fnd - Eric 0203066
HC Ben Fnd - Eric 0203071
Local 1 SEIU - Mac 0203012
OMD - Mac 0203053
SEIU Healthcare - Eric 0128035
SEIU Healthcare - Eric 0130037
SEIU Healthcare - Eric 0204046

Projects and Client Questions

Rename PC's + check office licenses Showmens Balaji 1212015 0
Waiting on approval - 2 HDDs failed on server ATU Brian 0122008 1
New Server Cutovers - Scheduling MacNell Brian 0105063 26.5
REVIEW all clients for necessary "updates" Monitoring Team Brian 1212029 18.75
Check on status of breach and Azure migration Excelas - bn Balaji 0203036 0.5
Symantec Email Encryption Renewal on 02/07 HC Ben Fnd - ei Brian 0107011 1.5
Client needs to update payment with Jimmy - Meraki renewal Safe Harbor - mc Brian 1219011 1.5
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 93

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents