Todays Onsite Tickets

New Ticket

Konrady - Andrew	0713076
Local 1 SEIU - Ash	0720025
Local 73 - Eric	R-0720001
SEIU Healthcare - Eric	R-0720003
Local 73 - Eric	0720001
SEIU Healthcare - Eric	0720003
Local 73 - Eric	0713060
Local 73 - Eric	0715017
SEIU Healthcare - Eric	0716048
Local 73 - Eric	0720039
Local 73 - Eric	0720050
Local 1 SEIU - Mac	R-0720002
Local 1 SEIU - Mac	0720002
_HD Phones - Andrew	R-0720006
_HD Phones - Jim	R-0720004
_HD Phones - Mac	R-0720007
_HD Phones - Nate	R-0720005
_HD Phones - Sunny	R-0720008
Engineer on call - Brian	R-0720014
Engineer on call - Brian	0720005
Projects - Sunny	R-0720012
Monitoring Team - Pete	R-0720013
Off Hours Engineer - Balaji	R-0720011

Unclosed Prior Onsite Tickets

7/17/2026
Engineer on call - Brian	0717002
7/16/2026
St. And - Andrew	0716004
Lalu - Andrew	0716005
Local 1 SEIU - Eric	0716002
SEIU Healthcare - Eric	0716003
Local 73 - Mac	0716001
Engineer on call - Brian	0716006
7/15/2026
Aero Metals - Andrew	0715003
SEIU Healthcare - Eric	0715002
Engineer on call - Brian	0715004
7/14/2026
St. And - Andrew	0714005
Lalu - Andrew	0714006
Local 73 - Eric	0714001
Local 1 SEIU - Eric	0714002
Engineer on call - Brian	0714007
7/13/2026
Local 73 - Eric	0713001
SEIU Healthcare - Eric	0713003
7/10/2026
Showmens - Andrew	0710003
KTR - Andrew	0710005
Showmens - Andrew	0710011
Local 1 SEIU - Mac	0710001
7/9/2026
Local 1 SEIU - Eric	0709002
SEIU Healthcare - Eric	0709003
Local 73 - Mac	0709001
Local 73 - Mac	0709025
7/8/2026
SEIU Healthcare - Eric	0708002
Engineer on call - Brian	0708004
7/7/2026
Local 73 - Eric	0707001
Local 1 SEIU - Eric	0707002
Engineer on call - Brian	0707007
7/6/2026
Konrady - Andrew	0705003
Local 73 - Eric	0706001
SEIU Healthcare - Eric	0706003
Engineer on call - Brian	0706004
7/2/2026
St. And - Andrew	0702005
Stranco - Andrew	0630027
SEIU Healthcare - Eric	0702001
Local 1 SEIU - Eric	0702003
Local 73 - Mac	0702002
_HD Phones - JackWC	0629024
7/1/2026
SEIU Healthcare - Eric	0527014
SEIU Healthcare - Eric	0701001
HC Ben Fnd - Eric	0611015
SEIU Healthcare - Eric	0629071
Local 1 SEIU - Mac	0701002
Local 1 SEIU - Mac	0615010
Local 1 SEIU - Mac	0630059
Local 1 SEIU - Mac	0701040
Local 1 SEIU - Mac	0701045
6/30/2026
Local 73 - Eric	0630001
Local 1 SEIU - Eric	0630003
SEIU Healthcare - Mac	0630002
6/29/2026
Local 73 - Eric	0629001
SEIU Healthcare - Eric	0629002
6/26/2026
Local 1 SEIU - Mac	0626001
Local 25 SEIU - Mac	0624030
6/25/2026
Heat & Frost L17 - Balaji	0625006
6/23/2026
St. And - Andrew	0623005
Local 73 - Eric	0623001
Local 1 SEIU - Eric	0623003
Local 1 SEIU - Eric	0622063
6/22/2026
Local 73 - Eric	0622001
SEIU Healthcare - Eric	0622002

Todays Tickets - Jim, Mac, Nate, Pete

New Ticket

Tech	Ticket #	Time	Company	Name	Description
Andrew
	0720028	0.5	MC Chamber	Kathleen Shippen	Telephone call help
Ash
	0713033	0.5	HC Ben Fnd	Jenn Mack	Waiting on user:Tim Heilenbach Keeper setup
	0720006	0.5	MacNell	Ashley Beland	Waiting on user:QuickBooks Update
	0720035	0.5	KTR	Chris Scholz	Waiting on user:Printer not responding - US1P187 (192.168.101.187)
	0720042	0.5	701 Funds	Vivian Oliva	Waiting on vendor:Keeper install
Jim
	0720027	0.5	HC Ben Fnd	Jenn Mack	Monitor Quote - Approved
	0715058	0.5	OMD	Juliette Viassy	waiting on user: PC Overheating
	0715064	0.5	MacNell	Rafael Ascencio	waiting on user: Computer boot issue
	0716013	0.5	SEIU Healthcare	Cely Pacheco	waiting on user: help with calendar
	0716024	0.5	SEIU Healthcare	Paige Kelly	waiting on user: Access to SharePoint and MRC drive
	0720021	0.5	Safe Harbor	Edward Reagan	waiting on user: Your Comcast Business account has been suspended
Mac
	0720052	0.5	SEIU Healthcare	Raymond Lin	MRC Inv List
	0720056	0.5	K+ Tech	Jennifer Bearickx	My machine
Nate
	0720061	0.5	Local 1 SEIU	Jacqueline Hernandez	Audio issues
	0717036	0.5	SEIU Healthcare	Brendan Power	waiting on user: Adobe pro install
	0717039	0.5	SEIU Healthcare	Villetta Wells	waiting on user: Copilot in word
	0720055	0.5	Thomas	Alex Thanopoulos	waiting on user: T-Drive Connection
Sunny
	0720019	0.5	KTR	John Cooreman	7/21 AM: Create pst file mailbox storage
	0717028	0.5	OMD	Jessica Jones	Waiting on user: Assistance Accessing PDF Attachments
	0720041	0.5	SEIU Healthcare	Elaine Janus	Waiting on user: Can't connect to VPN due to write=back function

Projects and Client Questions

Scheduling Needed Onsite

App Tickets