Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0408049 0.5 PDC 30 (Union ) Silvia Plascencia waiting on Microsoft: OneDrive help
Nate 0413029 0 Thomas Angelica Gal Waiting on user: create script to modify permissions on 00_internal folder
Nate 0413053 2 HC Ben Fnd Jennifer Mack 2:40 Pm: Adobe License Purchases / Reallocations
Nate 0414025 0 Hale Allison Sondag waiting on license: office activation
Nate 0414036 0 Thomas angelica gal waiting on user: Mohsin Siddiqui - Returning Employee Set-Up
Nate 0416043 0.5 Thomas Christine Chen Printer access
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0416036 0.5 Asher GD Law Valerie Flores Call back request
UnAssigned 0416038 0.5 Showmens Jason Skurow Remote Desktop Connection
UnAssigned 0416039 0.5 SEIU Healthcare Rebekah Mahon Email access on mobile
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0415021 0.5 St. And Dawn Howader WAITING ON REPLY: Help with Internet Settings
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0406060 0.5 Peepers Office Renewal is on Hold : HPE Server license renewal on 4\30
Pete 0407009 0.5 McGuire Law Office Need Godaddy login details to check the renewals
Pete 0413021 0.5 St. And Office Waiting on Approval: Bit defender Renewal on 6/01
Pete 0415026 1 Local 73 Office Waiting for renwal quote: Bitdefender Renewal 06/08
Pete 0415075 0.5 Clover Office Waiting on JWC Reply: Need Godaddy login details for the renewals
Pete 0415096 0.5 Local 1 SEIU Benita A. Villarreal Waiting on approval: Need Toner for Benita Printer
Pete 0416025 0.5 Angelos Office 4/17 - Rotational Backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0416031 1 Local 73 Mac Laptop Setup
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0410022 0.5 SEIU Healthcare Karyl Braun Adobe License Review
Ash 0414001 0 SEIU Healthcare Leslie Ulloa Waiting on data team:UnionWare and Ulink Issues
Ash 0416003 0.5 SEIU Healthcare Jihan Tchamba Diallo PC space issue
Ash 0416014 0.5 JBOSH David Huffman-Gottsc Internet connectivity issues
JackWC
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0401042 4 Meade Jeff Fix Mem View
JackWC 0407034 0.5 F of Park Kevin Winters Internet Issues
JackWC 0407057 0.5 SEIU Healthcare Shalonda Drayton Access to Sharepoint
Balaji
Balaji 0114012 3 K+ Tech Balaji Tool for monitoring
Balaji 0413044 0.5 PDC 30 (Union ) Ben Underhill Waiting: Printer access
Sunny
Sunny 0401063 0.5 Heat & Frost Local 17 Uni Office Waiting on order: Meraki license renewal on April 30
Sunny 0408048 10 Asher GD Law Office Waiting on JWC: Setup New PCs - by EOW
Sunny 0413005 0.5 ATU Office Waiting on approval: Meraki Cloud License renewal
Sunny 0413006 0.5 Harbor-Marina Office Waiting on order: Bitdefender Customer license expires in 30 days.
Sunny 0414004 0.5 Aero Metals Office 4/16: External backup failed
Sunny 0415091 0.5 Iron Pension Fund Office Waiting on MNJ: Bitdefender license renewal in 90 days
Sunny 0416034 0.5 SEIU Healthcare Andrea Rhodes Waiting on user: New hire setup
Jim
Jim 0415040 0.5 SEIU Healthcare Brendan Power waiting on user: Help to add printers
Jim 0416023 0.5 CoSourcing Partners Scott Upp waiting on user: Display settings help
Jim 0416035 0.5 SEIU Healthcare Faith Arnold waiting on user: Monitors Setup Request

Todays Onsite Tickets

HC Ben Fnd - Eric 0413027
Local 25 SEIU - Eric 0413026
Local 73 - Mac 0415098
SEIU Healthcare - Eric 0407062
SEIU Healthcare - Eric 0413050
Stranco - Andrew 0416018
Thomas - JackWC 0415004

Projects and Client Questions

Replace Nanobeams - need to send pricing Lalu Balaji 0406008 0
Security Review - plan to upgrade servers, switches, APs, implement policies etc Peepers Balaji 0330018 1.5
Office 365 Migration Project - Buy Lic directly from Microsoft St. And Balaji 0403011 3.25
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3.75
Monthly Updates Review K+ Tech - mc Brian 0303027 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes