Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Jack
Jack 0715059 4 Aero Metals Ryan/Jack Replace Aero Database - new K+ and part to Odyssey
Pete
Pete 0717067 10 SEIU Healthcare Elaine Janus Deploy windows Defender
Balaji
Balaji 0812045 4 Local 73 Office Server room clean up
Andrew
Andrew 0905047 1 Lalu Susie WAITING ON HP - Laptop won't power on
Andrew 0919016 0.5 Aero Metals Ryan Hart WAITING ON RYAN - Godaddy access
Andrew 1001024 0.5 Showmens Ben Meadows WAITING ON PURCHASING: Question on remote access
Andrew 1003014 1.5 Showmens Kristian WAITING ON PURCHASE - TS1 server HDD replacement
UnAssigned
UnAssigned 0910029 1 SEIU Healthcare Elaine Janus Do we have any headsets available for use in a cubicle?
UnAssigned 1010054 0.5 Safe Harbor Jeannette Mendez Computer setup after new harddrive
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0913011 0.5 NIEF Andrew waiting on Andrew: NIEF ILO creds not working
Nate 0918030 0.5 J Shoffner Andrew waiting on Andrew: ILO not found
Nate 1007019 0.5 Angelos Andrew waiting on Andrew: Drive disconnected again
Christin
Christin 0918012 5 St. And Wes WAITING FOR WES - HAC website - New website
Christin 1009018 8 K+ Tech Jack Learn Sharepoint
JackWC
JackWC 0918057 10 Asher GD Law JWC Google Drive Migration to O365 SharePoint
JackWC 0918059 10 Asher GD Law JWC Gmail Migration to O365 Exchange Online
JackWC 0918060 4 Asher GD Law JWC Juris Migration to Azure
Sunny
Sunny 0920009 1 PDC 30 (Union ) Brain Waiting on JWC: Purchase Veeam o365 licenses
Sunny 1009003 2 Spectrios Brain Cota Backup document update
Sunny 1009004 2 F of Park Brain Cota Backup document update
Sunny 1009061 0.5 SEIU Healthcare Navarro Willis Waiting on user: Connection issue b/w Quickbooks and IIF Creator
Sunny 1010030 0.5 Long Beach Deanna Carlson Waiting on user: Printing Issues to Konica Minolta
Sunny 1010044 0.5 OMD Samantha Kyrkostas Waiting on approval: Setup slack on new computer
Ash
Ash 0926006 1.5 Iron Pension Fund Brain Cota Update Backup document
Ash 1003006 0.5 Local 73 Eric SSL certificate renewal (10-27-2024)
Ash 1007017 0.5 Harbor-Marina Andrew AWS backup failed for HG and MG
Ash 1009007 0.5 701 Funds Brain cota Backup document update
Ash 1009050 1 Thomas angelica gal 10/11:Employee Access disable
Ash 1010021 0.5 Applegate Erin Colón Waiting on user:Printer problem
Ash 1010033 0 PDC 30 (Union ) Daniel Valdivia Waiting on user:M Drive access
Ash 1010055 0.5 Spectrios Katrina Stratton 10/11 : PC Setup
Mac
Mac 1008044 0.5 Harbor-Marina Inga Stupar Waiting On User: Scan to email issues
Mac 1010057 0.5 Thomas kevin Archive the milbox

Todays Onsite Tickets

Angelos - Andrew 1007020

Projects and Client Questions

Odyssey backup failed Aero Metals Balaji 0902001 13.75
Networking - Switches and Access points upgrade Aero Metals Balaji 1008012 2.5
Low priority: Multiple issues Aero Metals Balaji 1010035 0.5
New domain needs to be added PDC 30 (Union ) Balaji 1010024 1.25
Pulseway - Looking for New Software F&G Roofing JackWC 1002045 1.5
Server storage drive degraded Spectrios JackWC 0614038 32
Aruba to Meraki migration project Orloff - bn Balaji 0917016 6
Backup Document Updates K+ Tech - mc Brian 0806016 106.5

Scheduling Needed Onsite

Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044
Regular scheduled office visit Thomas Schedule 0618001
request to change monitor arms HC Ben Fnd Schedule 0817119

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0906016 60 K+ Tech jack PARABOX rebuild in dot net