Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0414025 0 Hale Allison Sondag office activation
Nate 0414036 0.5 Thomas angelica gal Waiting on user: Mohsin Siddiqui - Returning Employee Set-Up
Nate 0415012 0.5 SEIU Healthcare gwen waiting on user: Unionware login issue
Nate 0415056 0.5 SEIU Healthcare Alex Paterakos Waiting on user: Printer access
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0415080 0.5 HC Ben Fnd Ana Robledo/ Gracie Basys issue multiple users
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0415021 0.5 St. And Dawn Howader WAITING ON REPLY: Help with Internet Settings
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0406060 0.5 Peepers Office Renewal is on Hold : HPE Server license renewal on 4\30
Pete 0407009 0.5 McGuire Law Office Need Godaddy login details to check the renewals
Pete 0413021 0.5 St. And Office Waiting on Approval: Bit defender Renewal on 6/01
Pete 0413050 1 SEIU Healthcare Jesse Zavala New Hires Starting 04/27/2026
Pete 0415026 1 Local 73 Office Waiting for renwal quote: Bitdefender Renewal 06/08
Pete 0415075 0.5 Clover Office Waiting on JWC Reply: Need Godaddy login details for the renewals
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0415054 0.5 Local 1 SEIU Melissa LeFlore Email login issue
Mac 0415062 0.5 Local 25 SEIU Michelle Raimondi Verify spam email
Mac 0415088 0.5 HC Ben Fnd Gracie Red Shared Drive access
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0410022 0.5 SEIU Healthcare Karyl Braun Adobe License Review
Ash 0415084 0.25 CoSourcing Partners Scott Upp Block Spam
JackWC
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0401042 4 Meade Jeff Fix Mem View
JackWC 0407034 0.5 F of Park Kevin Winters Internet Issues
JackWC 0407057 0.5 SEIU Healthcare Shalonda Drayton Access to Sharepoint
Balaji
Balaji 0114012 3 K+ Tech Balaji Tool for monitoring
Balaji 0413044 0.5 PDC 30 (Union ) Ben Underhill Printer access
Sunny
Sunny 0401063 0.5 Heat & Frost Local 17 Uni Office Waiting on order: Meraki license renewal on April 30
Sunny 0408048 10 Asher GD Law Office Waiting on JWC: Setup New PCs - by EOW
Sunny 0413005 0.5 ATU Office Waiting on approval: Meraki Cloud License renewal
Sunny 0413006 0.5 Harbor-Marina Office Waiting on order: Bitdefender Customer license expires in 30 days.
Sunny 0414004 0.5 Aero Metals Office 4/16: External backup failed
Jim
Jim 0415040 0.5 SEIU Healthcare Brendan Power waiting on user: Help to add printers
Jim 0415082 0.5 Stranco Reed Ellis More New Computers to Map
Jim 0415089 0.5 Iron W union ProvenIT Printer help

Todays Onsite Tickets

727 Benefit Funds - JackWC 0408046
Aero Metals - Andrew 0325055
HC Ben Fnd - Eric 0415060
HC Ben Fnd - Mac 0415053
Local 25 SEIU - Mac 0413026
SEIU Healthcare - Eric 0406050
SEIU Healthcare - Eric 0415035

Projects and Client Questions

Security Review - plan to upgrade servers, switches, APs, implement policies etc Peepers Balaji 0330018 1.5
PCI Compliance - authorize.net with security metrics St. And Balaji 0327055 2.5
Office 365 Migration Project - Buy Lic directly from Microsoft St. And Balaji 0403011 0.75
Setup UniFi OS Server 727 Benefit Funds Brian 0415066 0
Setup UniFi OS Server Spectrios Brian 0415049 0
Setup UniFi OS Server St. And Brian 0415050 0
Setup UniFi OS Server Stranco Brian 0415051 0
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3.75
Setup UniFi OS Server SEIU Healthcare - ei Brian 0415048 0
Monthly Updates Review K+ Tech - mc Brian 0303027 0

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0415085 0.25 NABET 41 Stephen Griswold FW: Addition to the "Members Benefits" on our website
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes