Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji build/search AI tools for monitoring
Nate 0120053 0.5 Local 1 SEIU Robert Pawlaszek Waiting on Insight: Speaker Issue and monitor request
Nate 0121007 0.5 Local 25 SEIU Ellen Miller Waiting on Ellen: Create VM for Ellen + basys link
Nate 0121047 2 SEIU Healthcare office 1/23 AM: Five9 Agent upgrade
Nate 0122033 0 Applegate Spencer Schafer ProSeries 2024 Issues
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0123003 0.5 SEIU Healthcare Jihan Tchamba Diallo PC space issue
UnAssigned 0123009 1 Thomas angelica gal Laptop setup
UnAssigned 0123011 0.5 SEIU Healthcare Kailyn Waddell VPN login help
UnAssigned 0123012 0.5 727 Benefit Funds Letty Cruz VPN login help
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0122029 0.5 JBOSH Charles Burns Shared Drive access/wifi coverage
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 1219011 0.5 Safe Harbor Office Waiting on license key: Meraki renewal on 3/16
Pete 0107011 0.5 HC Ben Fnd Office Waiting on Approval: Symantec Email Encryption Renewal on 02/07
Pete 0113045 0.5 Thomas Office O365 backup failed to synology
Pete 0122008 1 ATU Office Jimmy replied: HDD failed in ILO
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0122041 0.5 Local 1 SEIU Yiran Zhang 59827 Matthew Teaman replacement laptop
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 1230008 1 SEIU Healthcare Raymond Lin Waiting on user:Sophos status check
Ash 0119016 0.5 Local 1 SEIU Chris Rack Waiting On User: Outlook will not open
Ash 0121062 0.5 SEIU Healthcare Myiesha Rush Waiting on user:Five9 and Zoom audio not working
Ash 0122018 0 JBOSH Brandon M. Anderson Shared Drive access
Ash 0123001 0.25 St. And Christina c Distribution list update
Ash 0123002 0.25 Swag Erica Smith Email delivery issue
Ash 0123004 0.25 Safe Harbor Eden Sorensen Email delivery issue
Ash 0123005 0.25 HC Ben Fnd Ieshia Hall Email delivery issue
Ash 0123006 0.25 OMD Xavier Mann Distribution list update
Ash 0123007 0.25 MacNell Kevin Perna Email delivery issue
Ash 0123008 0.25 Local 73 Martha Gallegos Mailbox access
Ash 0123010 0.25 Thomas douglas m. masters Email delivery issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1113044 4 727 Union Nick Setup replaced laptop - Schedule
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
Jim
Jim 0105043 0 F of Park Kevin waiting on vendor: EveryAction Issues
Jim 0121034 0.5 SEIU Healthcare Julia Bradley waiting on user: Admin Access Google Suite
Jim 0122015 0.5 Local 1 SEIU Barbara Hadaniak waiting on user: 59909: non-hp ink
Sunny
Sunny 0120052 0.5 Local 73 Teresa Contreras Waiting on user: Adobe pro access
Sunny 0121020 0.5 OMD Samantha Kyrkostas Waiting on user: Provide access to SharePoint
Brian
Brian 0122022 1 Stagehands L2 Christine Stephens WAITING on MNJ - New laptop request and Question about Adobe license

Todays Onsite Tickets

Asher GD Law - JackWC 0115002
KTR - Andrew 0120072

Projects and Client Questions

Rename PC's + check office licenses Showmens Balaji 1212015 0
REVIEW all clients for necessary "updates" Monitoring Team Brian 1212029 2
Fortra Scanner Interfaces Orloff - bn Brian 0106027 8.25
TLF website (S25 secure) - New web design Local 25 SEIU - ei Jay 0108029 4

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0108029 2 Local 25 SEIU Ellen Miller TLF website (S25 secure) - New web design
Jay 0122006 1 Showmens Balaji Epicor Support Portal - Password Reset & Support Case Analysis
Jay 0122030 3 St. And Dawn Hitachi Employee Site
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes