Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0303048 0.5 MacNell Marty Boyle Waiting on user: Tim's computer
Nate 0304015 0.5 SEIU Healthcare Martin Shalloo Waiting on Eric: Help with laptop setup
Nate 0304034 0.5 Applegate Spencer Schafer Engagement Manager Issues
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0223003 0.5 Angelos Office 3/5: Backup failed
Pete 0225009 0.5 Lalu Office External backup failed
Pete 0302009 0 Aero Metals Office 03/05 - USB Backup failed
Pete 0303039 1 K+ Tech Office Pentest Report Export
Pete 0304035 0.5 Local 73 Ly Nguyen Waiting on User: Color Printing and Public Wifi
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0304032 0.5 HC Ben Fnd Elizabeth Ambriz Help with Bridgeway token
Mac 0304033 0.5 Thomas Tiffany boyland Access to Documents Issue
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0212019 0.5 McGuire Law Office Eugene wants to find out to change the account of ATT from Reachout IT
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
Sunny
Sunny 0219041 0 727 Union Anabel Ornelas Waiting on MNJ: Adobe License Review
Sunny 0302012 0.5 Stagehands L2 Office Update CC info on Godaddy account
Sunny 0304001 0.5 Cedar Way Vet Abel Garcia Waiting on user: Computer Issue
Sunny 0304013 0.5 Local 1 SEIU Chris Gary Waiting on user: 61517: Help with camera and ADP login
Sunny 0304017 0.5 Children First Fund Rebecca Clarkin Waiting on user: Help with microsoft login
Sunny 0304018 0.5 Local 1 SEIU Matt Nicholson Waiting on user: 61564: Microsoft office login help
Jim
Jim 0225028 0.5 PDC 30 (Union ) Beth Ernest waiting on vendor: Phish Arm issue
Jim 0226038 0.5 SEIU Healthcare Zach Lutz Speaker Issue
Jim 0302039 0.5 727 Benefit Funds Zachary Frankenbach waiting on user: Install MFaccts
Jim 0303019 0.5 PDC 30 (Union ) Steve Kulovits waiting on MNJ: PC booting issue
Jim 0304037 0.5 SEIU Healthcare Nabrtetta Hardin Laptop very slow

Todays Onsite Tickets

Hale - Eric 0302037
Local 1 SEIU - Mac 0303020
Local 1 SEIU - Mac 0304019
Marquiss Electric - Andrew 0304020
SEIU Healthcare - Eric 0225030

Projects and Client Questions

Help to purchase Printer at Data Center Marquiss Electric Balaji 0304008 0.25
EveryAction Issues F of Park Brian 0105043 4.75
Meraki renewal Safe Harbor Brian 1219011 2.5
HP Web Jetadmin Configuration Reporting Orloff - bn Brian 0212008 7.75
Report Creation Method SEIU Healthcare - ei Brian 0303049 0
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 6.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0226025 0.5 Teamsters 710 Health Welf Sam Pilger WAITING FOR JWC - Web site Changes
Jay 0304005 0.25 727 Union Jayna New Website Changes
Jay 0304006 3 Local 25 SEIU Ellen Miller TLF website Changes
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 6 K+ Tech jack RENEWAL spreadsheets - report then email notification