Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji build/search AI tools for monitoring
Nate 0202063 0.5 OMD Nekesha Burton Waiting on users: Datto software installation
Nate 0204001 0.5 Local 1 SEIU Camilo Villa Waiting on user: 60356: Help with Y drive access
Nate 0204003 0.5 HC Ben Fnd Throne Waiting on user: Help with QB access
Nate 0204069 0.5 SEIU Healthcare Kenyetta Holmes Waiting: New METC Laptop request
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0204042 0.5 Local 25 SEIU Michelle FW: Regal/Gateway: bizhub C650i lease
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0202006 0.5 SEIU Healthcare Office Waiting on Renewal quote from Insight: Cisco renewal
Pete 0204002 0.5 Local 73 Office Waiting on Approval:Cisco Security Renewal
Pete 0205009 0.5 Thomas Office O365 backup failed to synology
Pete 0205020 1 HC Ben Fnd Office Waiting on Renewal quote from MNJ: Cisco Samrtnet license Renewal on 3/8
Pete 0205044 0.5 SEIU Healthcare Faith Arnold Delayed Laptop Response
Pete 0205045 0.5 HC Ben Fnd Kenya Shelton PC login issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0205019 0.5 HC Ben Fnd Maribel Cruz Laptop login help
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0205008 0.75 K+ Tech Office Monitoring mailbox clean up
Ash 0205040 0.5 727 Union Margaret Upstrom KVM Switch purchase help
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0121051 3 F&G Roofing Office New Hard Drive
Jim
Jim 0202036 0.5 Spectrios Catesc waiting on user: Help with Godaddy email
Jim 0202037 0.5 Local 73 Jenny waiting on user: Access to teams and zoom
Jim 0204037 1 Local 1 SEIU Rose Shafer waiting on user: Help Finding an Email
Jim 0204072 0.5 SEIU Healthcare Paige Kelley Teams External Phone Number - Tisha Fields
Jim 0205034 1 MacNell Marty Boyle waiting on csr: New Computers setup question
Sunny
Sunny 0202088 0.5 SEIU Healthcare Erice Evans Waiting on user: Invoices appearing in Junk Email
Sunny 0204010 0.5 St. And Dawn Howader Waiting on user: Question about email sent

Todays Onsite Tickets

HC Ben Fnd - Eric 0202051
Heat & Frost L17 - JackWC 0203055
Local 1 SEIU - Eric 0204051
Local 73 - Mac 0205032
Local 73 - Mac 0205026
SEIU Healthcare - Eric 0108035
SEIU Healthcare - Eric 0128035
SEIU Healthcare - Eric 0130037
SEIU Healthcare - Eric 0205029

Projects and Client Questions

Rename PC's + check office licenses Showmens Balaji 1212015 0.75
REVIEW all clients for necessary "updates" Monitoring Team Brian 1212029 22.5
Symantec Email Encryption Renewal on 02/07 HC Ben Fnd - ei Brian 0107011 1.75
Client needs to update payment with Jimmy - Meraki renewal Safe Harbor - mc Brian 1219011 1.75
Helpdesk Emails - Automation with AI Agents K+ Tech - mc Jay 1201048 93

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1201048 1 Forwarded to apps team to create new user on website K+ Tech Balaji Helpdesk Emails - Automation with AI Agents