Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0327002 0.5 OMD Jessica Atieno-Walke 2:00 PM:VPN installation
UnAssigned 0327044 1 Mech Trng Jerry Eckert New hire and PC setup
UnAssigned 0327048 0.5 HC Ben Fnd Mario Saucedo Authenticator help
UnAssigned 0327053 0.5 NCCAA Daniel Valdivia Printer help
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0326040 0.5 OMD Nekesha Issue with SharePoint Approval Request
Eric 0327005 0.5 SEIU Healthcare Angela Trowbridge Speaker Issue
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0327041 1 SEIU Healthcare Reggie Olephant Missing features on new laptop
Andrew 0327050 1 Konrady Matt MCAM 26 unable to activate
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0323005 0.5 PDC 30 (Union ) Office Daily backup failed
Pete 0323007 0.5 Local 25 SEIU Office USB backup failed and O365 backup failed
Pete 0325038 1 Showmens Office Issue with Veeam Backup
Pete 0326032 0.5 Thomas Office Setup USB backup on Veeam
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0326055 0.5 Local 73 Jaime Luna question about Adobe
Mac 0327034 0.5 727 Union Anabel Ornelas Printer access
Mac 0327049 1 Marquiss Electric Kristie Deckard Outlook Crashing
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0323015 1 Refax Balaji Synology setup
Ash 0326047 0.5 Peepers Bill Lemmons Waiting on user:Email Encryption help
Ash 0326060 0.5 St. And Kevin Pastrick Waiting on user:Cant open attachments
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
Sunny
Sunny 0326058 0.5 701 Funds Angel Mendez Waiting on user: Fax issue
Sunny 0327035 0.5 Showmens Kristian Neumann New hire and PC setup
Brian
Brian 0327033 1 SEIU Healthcare Wilma Velez MRC Drive Activity

Todays Onsite Tickets

_HD Phones - Brian 0327020
Local 1 SEIU - Mac 0326022

Projects and Client Questions

Outlook Issue: need to move his archive folder out of his mailbox off hours Marquiss Electric Balaji 0326056 1.25
Migrate DATA01 to KPI-SRV Konrady Brian 0313053 11.5
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3.5
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0325032 0.25 Local 25 SEIU Ellen Miller TLF website - Make Live
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification