Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0326041 0.5 Safe Harbor Edward Reagan Question about email
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0320040 0.5 KTR Chris Masters 3/26 8:30AM Bitlocker boot loop
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0323005 0.5 PDC 30 (Union ) Office Daily backup failed
Pete 0323007 0.5 Local 25 SEIU Office USB backup failed and O365 backup failed
Pete 0325003 0.5 Angelos Office Waiting for andrew's reply: USB backup failed
Pete 0325005 0.5 ATU Office O365 backup failed to synology
Pete 0325038 1 Showmens Office Issue with Veeam Backup
Pete 0325041 0.5 Applegate Sara M. Inscho Logging into my password protected tax return
Pete 0326003 0.5 Hale Office C drive almost is full
Pete 0326023 0.5 Local 1 SEIU Melissa LeFlore Waiting on User: 62458:EIP access issue
Pete 0326033 0.5 Lalu Office Daily backup failed
Pete 0326040 0.5 OMD Nekesha Waiting on User: Issue with SharePoint Approval Request
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0326045 0.5 HC Ben Fnd Jennifer Mack Support in finding a document
Mac 0326048 1 SEIU Healthcare Reggie Multiple Issues
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0323015 1 Refax Balaji Synology setup
Ash 0324047 0.5 Safe Harbor Ed Reagan Waiting On User: Docusign emails
Ash 0325042 0.5 HC Ben Fnd Jennifer Mack Laptop setup/user access
Ash 0326008 0.5 Hale LO_hith Ramanujam New hire
Ash 0326047 0.5 Peepers Bill Lemmons Email Encryption help
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
Jim
Jim 0312036 1 Showmens Kristian Neumann waiting on user: Printing Changes
Jim 0323048 0.5 SEIU Healthcare Karyl Braun waiting on Karyl: CFO's DID in Teams Point to Nilda Now
Jim 0324032 0.5 Konrady Paul Konrady waiting on user: Outlook help
Jim 0324038 0.5 Local 1 SEIU David Cooper waiting on EIP: EIP Access issue
Jim 0324041 0.5 SEIU Healthcare Erice Evans SEIU HCIIMK Intranet needed for Earnell Redman
Jim 0325028 0.5 727 Union Anabel Ornelas waiting on user: Printer issue from John PC
Jim 0325050 0.5 Heat & Frost Local 17 Uni Nick am: Help with Teams on phone
Jim 0326027 0.5 Local 1 SEIU Sheena Rice Patton Teams phone numbers request
Jim 0326046 0.5 Refax Treavor PC space issue
Sunny
Sunny 0326032 0.5 Thomas Office Setup USB backup on Veeam
Sunny 0326051 0.5 PDC North Central (Traini Lusiano Rodriguez Zoom plugin installation

Todays Onsite Tickets

Aero Metals - Andrew 0325055
HC Ben Fnd - Eric 0326002
HC Ben Fnd - Eric 0324020
Local 1 SEIU - Eric 0326020
Local 1 SEIU - Eric 0326022
SEIU Healthcare - Eric 0313031
SEIU Healthcare - Eric 0319035

Projects and Client Questions

Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 3.5
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0325032 3 Local 25 SEIU Ellen Miller TLF website - Make Live
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification