Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0313014 1 Thomas angelica gal setup 2 new outlook accounts
UnAssigned 0313042 0.5 Local 25 SEIU Aneta Lipinski-Walko Computer issues
UnAssigned 0313048 0.5 SEIU Healthcare Sylvia Martinez Internet Connectivity issue
UnAssigned 0313049 0.5 Showmens Leah Townsend Laptop Access
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0310028 1 St. And Ryan 2 new PC setup
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0303039 1 K+ Tech Office Pentest Report Export
Pete 0309002 0 Showmens Office 3/14: Backup failed
Pete 0310034 0.5 Local 25 SEIU Office Server storage is degraded
Pete 0310038 0.5 Local 25 SEIU Office Synology storage is full
Pete 0310071 0.5 Local 25 SEIU Karen Farias Waiting on user: Pop ups. Virus Scan
Pete 0311020 0.5 OMD Jessica Jones waiting on SOS: Survey link Troubleshooting
Pete 0311045 0.5 F&G Roofing Diana Hinman 03/13 AM : Help to access Suzannes old Emails
Pete 0313004 0.5 PDC 30 (Union ) Office 3/14: Backup failed
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0309026 0.5 Local 1 SEIU Matthew 61743: Adobe search issue
Ash 0309061 0.5 SEIU Healthcare Jihan Tchamba Diallo Waiting on approval:Software installation help
Ash 0311047 0 Thomas kevin c. vandewoesty Ajera Issues
Ash 0312042 0.5 SEIU Healthcare Martha Raya Waiting on user:VPN Help
Ash 0313028 0.5 Stagehands L2 Christine Stephens Bank Scanner Download
Ash 0313037 0.25 Showmens Heather Hollingshead Verify spam
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0311042 0.5 K+ Tech Jennifer Bearickx Help to Fill Local 17 Cyber security checklist
JackWC 0313031 0.5 SEIU Healthcare Rodolfo Ramos Laptop slow issue
Jim
Jim 0310053 0.5 JBOSH Danielle Burns 4pm: New laptops
Jim 0311021 0.5 Local 1 SEIU Alisya Waiting on user: Help to download file
Jim 0311040 0.5 Konrady ColleenPerryman Waiting on user: Issues with email and pc slowness
Jim 0312019 0.5 Local 25 SEIU Mary Outlook help
Jim 0312036 1 Showmens Kristian Neumann waiting on user: Printing Changes
Jim 0312038 0.5 Stagehands L2 Christine Stephens waiting on MNJ: Email/Laptop
Jim 0313035 0.5 St. And Christy Email issue
Balaji
Balaji 0312018 0 MacNell Tom Caplice VPN Access
Sunny
Sunny 0313009 0.5 Safe Harbor Eden Sorensen Waiting on user: Xerox application installation
Sunny 0313017 0.5 MacNell Tim Hester New Laptop setup
Sunny 0313018 0.5 Local 25 SEIU Michelle Raimondi Waiting on user: Files access issue

Todays Onsite Tickets

Konrady - Andrew 1120058
KTR - Andrew 0312046

Projects and Client Questions

O365 Migration Marquiss Electric Balaji 0302021 13
Review Phone Extension Forwarding McGuire Law Brian 0313030 0.75
Phish Arm issue PDC 30 (Union ) - bn Balaji 0225028 2.25
Reconfigure VoIP Routing Orloff - bn Brian 0312017 0
Shared Mailbox creation Stagehands L2 - ei Brian 0310070 2.75
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification