Onsite     Remote
Todays Tickets - Eric
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0220044 0.5 727 Benefit Funds Anabel Waiting on JWC: Printer issue and new printer request
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0302033 1 HC Ben Fnd Elnalyn Costa Waiting on Eric: New desktop setup
Nate 0302038 0.5 Harbor-Marina INGA JOKNYTĖ waiting on user: Help with authenticator app
Nate 0302064 0.5 SEIU Healthcare PAULA JONES laptops
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Andrew 0226064 1 MC Chamber Liz 3/2 @ 1PM: CC ASSIST setup
Andrew 0302050 1 Lalu Ken Multiple classroom PC's power issue
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0223003 0.5 Angelos Office Backup failed
Pete 0225009 0.5 Lalu Office External backup failed
Pete 0302001 0.5 SEIU Healthcare Office 03/03 -Daily backup failed
Pete 0302009 0 Aero Metals Office USB Backup failed
Pete 0302010 0.5 Harbor-Marina Office 03/03- Backup failed
Pete 0302052 0.5 Auto 701 Union Office Waiting on Jimmy reply: MSO Renewal Issue
Pete 0302062 0.5 Local 25 SEIU Eva Bak New employee Jacqueline Hernandez
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0226036 0 Local 1 SEIU Matthew Teaman Waiting on user:61317: Word issue
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0114035 5 Asher GD Law Alex Pen Test for CORL
JackWC 0212019 0.5 McGuire Law Office Eugene wants to find out to change the account of ATT from Reachout IT
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI - Call Friday 2/27 at 8am
Sunny
Sunny 0219041 0 727 Union Anabel Ornelas Waiting on MNJ: Adobe License Review
Sunny 0227006 0.5 OMD Melanie D’Evelyn Waiting on user: Calendar help
Sunny 0302012 0.5 Stagehands L2 Office Update CC info on Godaddy account
Sunny 0302028 0.5 Local 1 SEIU Sheena Patton Waiting on Eric: Help to find Emails
Jim
Jim 0225028 0.5 PDC 30 (Union ) Beth Ernest waiting on vendor: Phish Arm issue
Jim 0225060 0.5 McNabola Tracey Battistoni Waiting on user: Adobe
Jim 0226038 0.5 SEIU Healthcare Zach Lutz Speaker Issue
Jim 0227019 0.5 St. And Kristy Hawkins Waiting on user:QuickBooks issue
Jim 0302039 0.5 727 Benefit Funds Zachary Frankenbach 4:30pm: Install MFaccts
Jim 0302040 0.5 McNabola Tracey Battistoni Sharp printer issue on copier room
Jim 0302061 0.5 St. And Anita Henn Go Daddy Invoice
Jim 0302063 0.5 SEIU Healthcare Reggie Oliphant Issue with Document attachment

Todays Onsite Tickets

Applegate - Andrew 0225041
Local 25 SEIU - Mac 0302049
Local 73 - Eric 0223040
Local 73 - Eric 0227032
SEIU Healthcare - Eric 0225030
SEIU Healthcare - Eric 0302030
SEIU Healthcare - Eric 0302045
Stagehands L2 - JackWC 0226057

Projects and Client Questions

EveryAction Issues F of Park Brian 0105043 4.75
O365 E5 Security License Order Heat & Frost Local 17 Uni Brian 0219034 0.5
O365 E5 Security License Order MC Chamber Brian 0223042 0
MARCH - Review Necessary Updates get a list with Balaji and do the critical updates Monitoring Team Brian 0212053 1
Setup SYSLOG Alert for uplink disconnection Orloff - bn Brian 0225043 0.5

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0226025 0.5 Teamsters 710 Health Welf Sam Pilger WAITING FOR JWC - Web site Changes
Jay 0227021 0.5 Holleb - Lincoln James Turbo Raters API - Changes for Indiana State
Jay 0302025 5 St. And Chrissy Monthly Reports for February
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes