Onsite     Remote
Todays Tickets - JackWC
Tech Ticket # Time Company Name Description
Nate
Nate 0913007 0.5 NIEF Andrew ILO credentials not working
Nate 0619025 Joel Vance email password
Nate 0619026 Joel Vance email password
Nate 0619027 Joel Vance email password
Nate 0619031 Joel Vance email password
Nate 0619038 RE: FW: Datto Screenshot error
Nate 0114012 3 K+ Tech Balaji Tool for monitoring
Nate 0227022 0.5 HC Ben Fnd Jennifer Mack Mobile device audit report - monthly
Nate 0330023 0 Stagehands L2 Christine Stephens waiting on user: Excel Issue
Nate 0331016 1 JBOSH Penny Burns 4/1 3:15 PM:New laptop Setup
Nate 0331026 2 Konrady Matt Davis Setup 3 new PCs
Nate 0331048 0.5 SEIU Healthcare Darnishia White Waiting on user: Unionware and Ulink issue
UnAssigned
UnAssigned 1223034 1 Jon Test Jon opening a ticket
UnAssigned 0401061 Word error
Eric
Eric 0410028 1 Local 25 SEIU Bo 4/13 AM - Cannot Scan on home PC
Eric 0330062 0.5 OMD Nekesha User replied:Sharepoint Access
Andrew
Andrew 0416050 10 Harbor-Marina Robert / Inga HG and MG server rooms clean up work needed.
Andrew 0921004 4 NIEF Gina Move files to SharePoint / change QuickBooks
Andrew 1120058 12 Konrady Leah/Matt WAITING ON KP APPROVAL: 10 new PC's
Andrew 1201004 3 Stranco Office WAITING ON JEN - 6 new PC setup
Andrew 1205025 1 Lalu Office Ethernet Speed degraded on Meraki
Andrew 0205046 0 Showmens Art WAITING ON APPROVAL: P21/Worldship configuration call with vendor
Pete
Pete 0619018 Joel Vance email password
Pete 0619019 Joel Vance email password
Pete 0619020 Joel Vance email password
Pete 0619021 Joel Vance email password
Pete 0619022 Joel Vance email password
Pete 0619024 Joel Vance email password
Pete 0619029 Joel Vance email password
Pete 0619035 Joel Vance email password
Pete 0323005 0.5 PDC 30 (Union ) Office Daily backup failed
Pete 0323007 0.5 Local 25 SEIU Office Daily and O365 backup failed due to synology storage is full
Pete 0325038 1 Showmens Office 4/2: Backup failed
Pete 0330003 0.5 Lalu Office Waiting for Approval: Meraki license renewal on June 25
Pete 0330036 0.5 701 Funds Office Waiting for JWC Reply: Mechanics' Fund Local 701 HPE renewal
Pete 0331055 0.5 Local 73 Krystyna Rozwadowski Waiting on MNJ: Requested Adobe license for Adobe
Pete 0401015 0.5 SEIU Healthcare Office 04/02 - HCDB Backup Failed
Pete 0401036 0.5 Angelos Office Backup Server Space issue
Mac
Mac 0619030 Joel Vance email password
Mac 0619033 Joel Vance email password
Mac 0326055 0.5 Local 73 Jaime Luna Waiting on approval: Question about Adobe
Mac 0331051 0.5 SEIU Healthcare Lisa Ryan help with Outlook on phone
McLean
McLean 0619045 Pfx Engagement Issue
McLean 0619046 New voicemail from KTR CORP
McLean 0619047 New voicemail from KTR CORP
McLean 0619048 Pfx Engagement Issue
McLean 0619049 New voicemail from KTR CORP
McLean 0619050 Pfx Engagement Issue
McLean 0619051 New voicemail from KTR CORP
McLean 0619052 Pfx Engagement Issue
Ash
Ash 0620003 FW: Undeliverable: Re: Messaging 2.0
Ash 0620004 FW: Undeliverable: Re: Messaging 2.0
Ash 0620005 Keeper Case CS0161082 solution proposed
Ash 0620007 TICKET #PT202506180001612#: Outlook issue - New Comment Added
Ash 0620008 New voicemail from KTR CORP
Ash 0620011 Re: Joel Vance email password
Ash 0326047 0.5 Peepers Bill Lemmons Waiting on user:Email Encryption help
Ash 0330054 0.5 Local 1 SEIU Donna Jones Waiting on user:62588:EIP login issue
Ash 0401009 0.5 Local 1 SEIU Office USB backup failed
JackWC
JackWC 0905032 10 Teamsters 710 Health Welf Michael O Malley New Website - Meeting 4/1 1pm
JackWC 0926025 2 Cedar Way Vet Office Transfer firewall ownership
JackWC 1008028 2 701 Funds Office ILO 5 192.168.110.71 network controller in unknown status
JackWC 1016061 2 Cedar Way Vet Office Backblaze Setup
JackWC 1204007 0.25 Auto 701 Union office Reconnect iDRAC Onsite
JackWC 0224043 10 Meade Jeff Henry Help with Azure OpenAI
JackWC 0326040 0.5 OMD Hannah Create 2 New Sharepoint Sites
JackWC 0331053 0.5 _Helpdesk Marianna Zeedyk 4/2 8:40 AM: Outlook issues
JackWC 0401017 0.5 HC Ben Fnd Chavon Harris 2PM: Adobe Pro License Reallocations
JackWC 0401033 0.5 SEIU Healthcare Navarro Access to SharePoint (AP Invoices) & MS Teams
JackWC 0401042 4 Meade Jeff ReActivate Web Parts
Sunny
Sunny 0331031 0.5 K+ Tech Jennifer Bearickx Waiting on user: File access help
Sunny 0331047 0.5 SEIU Healthcare Elaine Torres Janus, Waiting On User: Remote desktop access

Todays Onsite Tickets

Lalu - Balaji 0330005
Lalu - Balaji 0401019
Lalu - Balaji 0401041
Local 25 SEIU - Mac 0330064
SEIU Healthcare - Eric 0326059
SEIU Healthcare - Eric 0331050
St. And - Balaji 0327055

Projects and Client Questions

Update MM Data Marquiss Electric Brian 0331009 0
2PM - VoIP Call Marquiss Electric Brian 0401031 0
Server Migration Local 25 SEIU - ei Eric 1113035 16
Monthly Updates Review K+ Tech - mc Brian 0303027 0
RENEWAL spreadsheets - report then email notification K+ Tech - mc Jay 1216001 18.25

Scheduling Needed Onsite

Regular scheduled office visit Thomas Schedule 0618001
Setup laptop for John Butler. Waiting for turning it online PDC 30 (Union ) Schedule 1109044

App Tickets

Tech Ticket # Time Resolution Company Name Description
Jay
Jay 0401005 5 St. And Chrissy FB Monthly Reports - Mar 26
Jay 0401037 0.5 St. And Dawn ALL WEBSITES- Remove Jelaine
Jay 0401051 0.5 Showmens Kristian MS Access On Show-App - Issue
Jay 0620009 Keeper Case CS0161033 solution proposed
Jay 0620010 Keeper Case CS0161082 solution proposed
Jay 0620012 RE: Paul website changes
Jay 1216001 0.5 K+ Tech Jack RENEWAL spreadsheets - report then email notification